Senior Operations Optimization Specialist

hace 7 días


San José, San José, Costa Rica Western Union A tiempo completo
Company Overview

Western Union is a leading FinTech company with over 8,000 employees spanning 200 countries and territories. We're dedicated to improving financial services for families, small businesses, multinational corporations, and non-profit organizations.

We believe that when money moves, better things happen. Our team is purpose-driven, globally-minded, and trustworthy & respectful.

Job Summary

As a Senior Operations Optimization Specialist, you will be responsible for working with business owners, product managers, stakeholders, SMEs, and business partners to develop acceptance criteria for Agile User Stories.

You will assume leadership for epic development and assignment of high-value or complex projects. This role requires analytical skills, problem-solving abilities, and operational experience to define procedures and concepts.

About the Role

This position involves participating in regular backlog grooming/sprint planning sessions and driving prioritization. You will ensure all stories maintain a high standard for exceptional customer experience and operational efficiency goals.

The ideal candidate will have a drive for continuous improvement and a strong understanding of process optimization techniques.

What We Offer

We offer a great salary and benefits package, as well as opportunities to learn new skills and build a career. As a global company, we provide a unique chance to work with diverse teams and gain international experience.

Our salary range for this position is $85,000 - $110,000 per year, depending on your qualifications and experience.



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