Senior Fulfillment Operations Specialist

hace 10 horas


San José, San José, Costa Rica Smartsheet A tiempo completo
Overview

Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale. As a Senior Fulfillment Operations Specialist, you will play a critical role in ensuring the timely and accurate review and processing of customer orders.

Salary

We offer a competitive salary range of $65,000 - $85,000 per year, based on experience and qualifications.

Job Description

The Senior Fulfillment Operations Specialist is responsible for processing customer sales orders, including new product orders, upgrade orders, renewal orders, and statement of work (SOW) services orders. Key responsibilities include:

  • Timely and accurate activation of Feature Trial Requests & Promotional accounts
  • Achieving 98%+ accuracy for all processed transactions
  • Working closely with Deal Operations & Deal Desk teams to provide support for high-value, complex orders
  • Driving process improvement in Fulfillment Operations
Required Skills and Qualifications

To be successful in this role, you will need:

  • English proficiency
  • University degree in accounting, finance, or related field
  • 3+ years of combined experience in Fulfillment Operations, Sales Support/Sales Operations, and Order Management
  • Proven experience with Service Ticket/Case systems and large enterprise resource planning (ERP) systems
Benefits

We offer a comprehensive benefits package, including:

  • Fully paid Health & Life insurance for full-time employees and family members
  • Monthly stipend to support your work and productivity
  • 12 days paid Vacation + Flexible Time Away Program
  • 20 weeks fully paid Maternity Leave


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