Order Fulfillment Operations Manager

hace 6 días


San José, San José, Costa Rica Mondelez International A tiempo completo

Mondelez International is seeking an experienced Order Fulfillment Operations Manager to lead the order fulfillment process, ensuring customer satisfaction and efficiency.

About the Role

This critical role requires a strong leader who can analyze data, identify opportunities for improvement, and implement strategic solutions to optimize the order fulfillment process. The ideal candidate will have a proven track record of managing cross-functional teams and driving business results.

Key Responsibilities
  • Manage order fulfillment processes, ensuring timely and accurate delivery of products to customers.
  • Analyze data to identify trends, bottlenecks, and areas for improvement in the order fulfillment process.
  • Develop and implement strategies to improve order fulfillment efficiency, reduce costs, and enhance customer satisfaction.
  • Collaborate with sales, logistics, and other stakeholders to ensure alignment and effective communication.
  • Lead projects to improve order fulfillment processes, including analysis, design, implementation, and evaluation.
Requirements
  • At least 1 year of experience in customer service, order management, logistics, or a related field.
  • Bachelor's degree in Business Administration, Engineering, or Logistics.
  • Excellent interpersonal skills, with the ability to communicate effectively with diverse stakeholders.
  • Fluent English language skills.
  • Advanced Excel skills, including formulas, pivot tables, and macros.

The estimated salary for this role is around $85,000-$110,000 per annum, depending on location and experience.



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