Order Fulfillment Operations Manager
hace 6 días
Mondelez International is seeking an experienced Order Fulfillment Operations Manager to lead the order fulfillment process, ensuring customer satisfaction and efficiency.
About the RoleThis critical role requires a strong leader who can analyze data, identify opportunities for improvement, and implement strategic solutions to optimize the order fulfillment process. The ideal candidate will have a proven track record of managing cross-functional teams and driving business results.
Key Responsibilities- Manage order fulfillment processes, ensuring timely and accurate delivery of products to customers.
- Analyze data to identify trends, bottlenecks, and areas for improvement in the order fulfillment process.
- Develop and implement strategies to improve order fulfillment efficiency, reduce costs, and enhance customer satisfaction.
- Collaborate with sales, logistics, and other stakeholders to ensure alignment and effective communication.
- Lead projects to improve order fulfillment processes, including analysis, design, implementation, and evaluation.
- At least 1 year of experience in customer service, order management, logistics, or a related field.
- Bachelor's degree in Business Administration, Engineering, or Logistics.
- Excellent interpersonal skills, with the ability to communicate effectively with diverse stakeholders.
- Fluent English language skills.
- Advanced Excel skills, including formulas, pivot tables, and macros.
The estimated salary for this role is around $85,000-$110,000 per annum, depending on location and experience.
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