Senior Operations Manager
hace 4 semanas
Organization Overview
At Microsoft, we're driven by a passion for innovation and a commitment to excellence. Our Operations team plays a critical role in delivering exceptional customer experiences, and we're seeking a talented leader to join our ranks.
Job Summary
We're looking for a seasoned Operations professional to lead our Customer Operations team. As a key member of our management team, you'll be responsible for driving process efficiency, quality, and compliance while providing world-class customer support. Your expertise in Contracting, Order Management, Billing, and Supplier Management will be invaluable in delivering exceptional customer experiences.
Key Responsibilities
- People Management
- Empower and hold team members accountable for delivering success
- Model our leadership principles and create an inclusive environment
- Recruit, develop, and support the careers of talented team members
- Lead teams to research and analyze market trends, sales, and delivery to identify program scope and audience size
- Help teams understand overall business goals, objectives, and strategies
- Design programs from initiation to delivery, working with cross-functional stakeholders
- Define and execute a landing and communication plan to ensure stakeholders are informed
- Lead teams to work across teams to ensure program requirements are met
- Evangelize the program to stakeholders, partners, and customers to gain buy-in
Requirements
To succeed in this role, you'll need:
- Proven experience in Operations leadership, with a focus on customer experience
- Strong expertise in Contracting, Order Management, Billing, and Supplier Management
- Excellent leadership and communication skills
- Ability to work collaboratively across teams and stakeholders
What We Offer
As a member of our Operations team, you'll have the opportunity to work on exciting global projects, develop your skills, and make a meaningful impact on our customers' experiences. We offer a dynamic and inclusive work environment, with opportunities for growth and development.
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