Senior Operations Manager

hace 4 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

Organization Overview

At Microsoft, we're driven by a passion for innovation and a commitment to excellence. Our Operations team plays a critical role in delivering exceptional customer experiences, and we're seeking a talented leader to join our ranks.

Job Summary

We're looking for a seasoned Operations professional to lead our Customer Operations team. As a key member of our management team, you'll be responsible for driving process efficiency, quality, and compliance while providing world-class customer support. Your expertise in Contracting, Order Management, Billing, and Supplier Management will be invaluable in delivering exceptional customer experiences.

Key Responsibilities

  1. People Management
  • Empower and hold team members accountable for delivering success
  • Model our leadership principles and create an inclusive environment
  • Recruit, develop, and support the careers of talented team members
Business Program Planning and Design
  • Lead teams to research and analyze market trends, sales, and delivery to identify program scope and audience size
  • Help teams understand overall business goals, objectives, and strategies
  • Design programs from initiation to delivery, working with cross-functional stakeholders
Business Program Excellence and Execution
  • Define and execute a landing and communication plan to ensure stakeholders are informed
  • Lead teams to work across teams to ensure program requirements are met
  • Evangelize the program to stakeholders, partners, and customers to gain buy-in

Requirements

To succeed in this role, you'll need:

  • Proven experience in Operations leadership, with a focus on customer experience
  • Strong expertise in Contracting, Order Management, Billing, and Supplier Management
  • Excellent leadership and communication skills
  • Ability to work collaboratively across teams and stakeholders

What We Offer

As a member of our Operations team, you'll have the opportunity to work on exciting global projects, develop your skills, and make a meaningful impact on our customers' experiences. We offer a dynamic and inclusive work environment, with opportunities for growth and development.



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