Customer Operations Manager
hace 19 horas
About the Role
We're seeking a highly skilled Customer Operations Manager to join our team at Microsoft. As a key member of our operations team, you'll be responsible for delivering exceptional customer experiences through strategic deal execution, volume licensing solutions, and operations excellence.
Key Responsibilities
- Manage the validation and execution of agreements and post-sales lifecycle transactions, ensuring accuracy in downstream financial processes and compliant issuance of customer contracts.
- Manage critical deal lists on a monthly and quarterly basis, aligning with sales, sales excellence, and key subsidiary sales stakeholders on all critical deals.
- Ensure accurate and compliant order and invoice approval and dispatch, maximizing cash flow and collectability for all invoices.
- Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
- Oversee the daily operations of the customer service team, ensuring quality standards are met and maintained.
Requirements
- Bachelor's Degree in Business, Operations, Finance, or a related field, with operations, program management, or process management work experience.
- Business-level fluency in English and Spanish, with French fluency preferred.
- Experience in customer service environments in large, matrixed multinational companies.
- Experience with Microsoft licensing concepts, including contracts, quotes, and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
About Microsoft
Microsoft is a leader in the technology industry, dedicated to empowering people and organizations to achieve more. We offer a range of benefits and perks, including industry-leading healthcare, educational resources, and opportunities to network and connect.
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