Customer Operations Manager

hace 19 horas


San José, San José, Costa Rica Microsoft A tiempo completo

About the Role

We're seeking a highly skilled Customer Operations Manager to join our team at Microsoft. As a key member of our operations team, you'll be responsible for delivering exceptional customer experiences through strategic deal execution, volume licensing solutions, and operations excellence.

Key Responsibilities

  • Manage the validation and execution of agreements and post-sales lifecycle transactions, ensuring accuracy in downstream financial processes and compliant issuance of customer contracts.
  • Manage critical deal lists on a monthly and quarterly basis, aligning with sales, sales excellence, and key subsidiary sales stakeholders on all critical deals.
  • Ensure accurate and compliant order and invoice approval and dispatch, maximizing cash flow and collectability for all invoices.
  • Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
  • Oversee the daily operations of the customer service team, ensuring quality standards are met and maintained.

Requirements

  • Bachelor's Degree in Business, Operations, Finance, or a related field, with operations, program management, or process management work experience.
  • Business-level fluency in English and Spanish, with French fluency preferred.
  • Experience in customer service environments in large, matrixed multinational companies.
  • Experience with Microsoft licensing concepts, including contracts, quotes, and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.

About Microsoft

Microsoft is a leader in the technology industry, dedicated to empowering people and organizations to achieve more. We offer a range of benefits and perks, including industry-leading healthcare, educational resources, and opportunities to network and connect.



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