Senior Customer Operations Analyst
hace 2 meses
About SentinelOne
SentinelOne is a leading cybersecurity company that provides an XDR platform for preventing, detecting, and responding to threats in real-time. Our platform uses AI models to deliver autonomous protection, giving our customers full transparency into their network activity.
Our Team Culture
We value names being known, results being rewarded, and friendships being formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define our collaborative and unified global culture. We're looking for people who will drive team success and collaboration across SentinelOne.
Job Role and Responsibilities
The Senior Customer Operations Analyst will report to the Manager, Customer Operations and be part of the "tools" division of the operations team. Key responsibilities include troubleshooting and resolving issues raised in Customer Operation tickets.
Key Skills and Qualifications
Candidates should have a college degree and/or 3+ years of equivalent work experience in technical support operations. CRM administration experience, prior working experience with Salesforce and Jira, and programming and scripting experience in Python are also required. Strong communication and problem-solving skills are essential, as well as proficiency in Google Suite products and English/Spanish bilingual capabilities.
What Sets You Apart
Experience working in a customer success organization is a plus, and we're proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on various protected characteristics.
-
Senior Financial Operations Analyst
hace 1 semana
San José, San José, Costa Rica Msd A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Financial Operations Analyst to join our team at Msd, located in San Jose, Costa Rica. This is an excellent opportunity to work with a global financial services company and contribute to the timely and efficient delivery of standardized processes.
-
Senior Financial Operations Analyst
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoCompany OverviewPfizer is a leading global pharmaceutical company dedicated to discovering and developing innovative medicines that improve patients' lives.SalaryThe estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience.Job DescriptionWe are seeking an experienced Senior Financial Operations Analyst to join our...
-
Senior Security Operations Specialist
hace 4 semanas
San José, San José, Costa Rica Cloudpay A tiempo completoCloudpay SecOps Analyst Role OverviewWe are seeking a highly skilled Senior Security Operations Analyst to join our team at Cloudpay. In this role, you will be responsible for monitoring and analyzing security events, identifying potential threats, and developing strategies to mitigate them.
-
Senior Financial Operations Analyst
hace 3 semanas
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleThis position is part of Intel's Finance team, responsible for supporting top finance leaders and technologists in creating leading-edge technology. The primary focus will be on financial analysis, budget reviews, and ad-hoc strategy projects to inform business decisions.We are seeking a highly skilled and detail-oriented individual to join our...
-
Senior Business Operations Manager
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoPfizer Senior Analyst Job DescriptionWe are seeking a highly skilled Senior Analyst to join our team at Pfizer. This role will be responsible for reviewing meetings and travel transactions for compliance, ensuring proper documentation, and coordinating logistics with commercial colleagues and external organizations.Key Responsibilities:Transaction Review:...
-
Senior Payment Analyst
hace 2 meses
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionMeet Us Senior Payment AnalystThis role is part of our Meetings, External Engagements, & Travel (MEET) team and is responsible for ensuring the compliance of all MEET payments for the US market. The Senior Payment Analyst will review transaction details for compliance and collaborate with stakeholders as needed.Key ResponsibilitiesCreate...
-
Senior Fulfillment Operations Specialist
hace 10 horas
San José, San José, Costa Rica Smartsheet A tiempo completoOverviewSmartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale. As a Senior Fulfillment Operations Specialist, you will play a critical role in ensuring the timely and accurate review and processing of customer orders.SalaryWe offer a competitive salary range of...
-
Senior Operations Coordinator
hace 2 meses
San José, San José, Costa Rica Nitel A tiempo completoWe are looking for a highly skilled and experienced Senior Operations Coordinator to join our team at Nitel. As an ideal candidate, you will be responsible for managing projects from start to finish, ensuring timely deliverables and creating excellent customer experiences.The role of the Senior Operations Coordinator involves project management, customer...
-
Senior Business Operations Manager
hace 3 semanas
San José, San José, Costa Rica Splunk A tiempo completoAbout UsSplunk is a leading provider of unified security and observability platforms, serving over 11,000 enterprise organizations worldwide. We strive to build a safer and more resilient digital world through innovative solutions and award-winning culture.We value diversity, equity, and inclusion at Splunk and are committed to creating a workplace where...
-
Senior Payment Analyst for Pharmaceutical Operations
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoAbout the RoleWe are seeking a Senior Payment Analyst to join our team in San Jose, Costa Rica.
-
Payroll Operations Lead Analyst
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoOverviewWe are seeking a highly skilled Payroll Operations Lead Analyst to join our team at Emerson. This role will be responsible for leading the payroll operations team and ensuring the timely and accurate processing of payroll for multiple countries and pay frequencies.Key ResponsibilitiesLiaise with HRIS Operations and Payroll Operations with Business...
-
Senior Financial Analyst
hace 2 meses
San José, San José, Costa Rica Td Synnex A tiempo completoOverviewThe Senior Financial Analyst - Credit and Collections plays a crucial role in driving the credit to cash cycle for TD SYNNEX, enabling product sales by analyzing customer financials and their ability to pay for goods and services.This position is responsible for managing accounts receivable, negotiating account resolutions with customers, and...
-
Senior Business Intelligence Analyst
hace 3 semanas
San José, San José, Costa Rica Pcs Global Tech A tiempo completoSenior Business Analyst Job DescriptionAt Pcs Global Tech, we are seeking a highly skilled Senior Business Analyst to join our team.We offer a competitive salary of $1,400,000 - $2,400,000 per year, depending on experience and qualifications.About the Role:Conduct comprehensive business analysis to understand and document requirements from...
-
Americas Customer Sales Analyst Position
hace 2 meses
San José, San José, Costa Rica Intel A tiempo completoJob SummaryThe Distributor Customer Sales Analyst role at Intel involves collaborating with the Business Manager and Customer Business Analysts to support the execution of strategy for distributors, field, and America's operations team. This position requires strong analytical and data management skills to work through complex business scenarios.Key...
-
Senior Operations Manager
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are looking for a highly skilled Senior Operations Manager to join our team at Bill Gosling Outsourcing. This is an excellent opportunity for someone who wants to work in a dynamic environment and make a real difference.About the Role:The Senior Operations Manager will be responsible for leading our operations team to deliver high-quality services to our...
-
Senior Marketing Operations Manager
hace 2 meses
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completoJob Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...
-
Data Insights Analyst
hace 2 semanas
San José, San José, Costa Rica Msd A tiempo completoAbout UsMsd is a dynamic and innovative company dedicated to delivering exceptional results.Job OverviewWe are seeking a highly skilled Data Insights Analyst to join our team in Collections. As a key member of our operations department, you will play a critical role in driving business growth and success.The successful candidate will have a strong background...
-
Strategic Business Analyst
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoCustomer Success - Support Operations Team MemberSplunk is committed to building a safer and more resilient digital world. Our unified security and observability platform is trusted by leading enterprises to keep their digital systems secure and reliable.Key Responsibilities:As a member of the Customer Success - Support Operations team at Splunk, you will be...
-
Senior Manager, Digital Operations
hace 2 meses
San José, San José, Costa Rica Western Union A tiempo completoSenior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...
-
Senior Workflow Operations Manager
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewWe are Amazon Support Services Costa Rica, a leading provider of customer service solutions. Our team is dedicated to delivering exceptional service to our customers, and we're seeking a highly skilled Senior Workflow Operations Manager to join our ranks.Job SummaryWe are looking for an experienced Senior Workflow Operations Manager to lead...