Senior Customer Operations Analyst
hace 2 semanas
About SentinelOne
SentinelOne is a leading cybersecurity company that provides an XDR platform for preventing, detecting, and responding to threats in real-time. Our platform uses AI models to deliver autonomous protection, giving our customers full transparency into their network activity.
Our Team Culture
We value names being known, results being rewarded, and friendships being formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define our collaborative and unified global culture. We're looking for people who will drive team success and collaboration across SentinelOne.
Job Role and Responsibilities
The Senior Customer Operations Analyst will report to the Manager, Customer Operations and be part of the "tools" division of the operations team. Key responsibilities include troubleshooting and resolving issues raised in Customer Operation tickets.
Key Skills and Qualifications
Candidates should have a college degree and/or 3+ years of equivalent work experience in technical support operations. CRM administration experience, prior working experience with Salesforce and Jira, and programming and scripting experience in Python are also required. Strong communication and problem-solving skills are essential, as well as proficiency in Google Suite products and English/Spanish bilingual capabilities.
What Sets You Apart
Experience working in a customer success organization is a plus, and we're proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on various protected characteristics.
-
Senior Operations Analyst
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Analyst, Technology Operations - Costa Rica**Are you passionate about supporting others in the technology field? Do you want to be part of a globally diverse organization where unique contributions are recognized and celebrated? Western Union is looking for a Senior Analyst in Technology Operations to join our team.**Key Responsibilities**- Protect...
-
Senior Business Analyst
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Senior Business AnalystAmazon Support Services Costa Rica SRL is seeking a highly skilled Senior Business Analyst to join our Finance Operations (FinOps) Program Management Office (PMO).About the RoleThe Senior Business Analyst will play a critical role in supporting the growth and expansion of our FinOps services. As a key member of the PMO team,...
-
Senior Business Analyst
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Business Analyst to join our Finance Operations team at Amazon Support Services Costa Rica SRL. As a Senior Business Analyst, you will play a critical role in driving business growth and improving operational efficiency.Key ResponsibilitiesLead requirements analysis, validation, and verification to ensure...
-
Senior Payment Analyst
hace 2 semanas
San José, San José, Costa Rica Pfizer A tiempo completoJob DescriptionMeet Us Senior Payment AnalystThis role is part of our Meetings, External Engagements, & Travel (MEET) team and is responsible for ensuring the compliance of all MEET payments for the US market. The Senior Payment Analyst will review transaction details for compliance and collaborate with stakeholders as needed.Key ResponsibilitiesCreate...
-
Customer Operations Manager
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoOverviewMicrosoft is seeking a highly skilled Customer Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing customer-facing licensing solutions and providing direct support for Microsoft Field sellers and our customers.The ideal candidate will have a strong background in operations, program...
-
Combustibles Operations Finance Analyst
hace 4 semanas
San José, San José, Costa Rica British American Tobacco A tiempo completoCombustibles Operations Finance AnalystTransforming the Future of TobaccoAt British American Tobacco, we're committed to driving innovation and growth in the tobacco industry. As a Combustibles Operations Finance Analyst, you'll play a critical role in shaping our financial strategy and ensuring the success of our operations.Key ResponsibilitiesPartner with...
-
Senior Compliance Analyst
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryThe Meetings, External Engagements, & Travel (MEET) Senior Analyst position is responsible for ensuring the compliance of all MEET transactions for the US market. This role will review transaction details for compliance and collaborate with commercial colleagues as needed.This Senior Analyst will create digital contracts and submit event payments...
-
Americas Sales Operations Analyst
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoAbout the RoleThis Americas Customer Enterprise and Sales Enablement Sales Operations Analyst role requires close collaboration with the Business Unit and customer stakeholders in multiple locations globally. The Sales Operations Analyst will partner with the Business Unit team to enable and support Order to Cash transactions globally for current software...
-
Sales Operations Analyst
hace 3 semanas
San José, San José, Costa Rica Intel A tiempo completoThis role is for a Sales Operations Analyst in the Americas region. The job will be based out of Costa Rica but will require close collaboration with the Business Unit and customer stakeholders in multiple locations globally.The Sales Operations Analyst will partner closely with the Business Unit team to enable and support Order to Cash transactions globally...
-
Senior Bioinformatics Analyst
hace 3 semanas
San José, San José, Costa Rica Ex2 Outcoding A tiempo completo**Unlock the Power of Data Science as a Senior Bioinformatics Analyst**As a Senior Bioinformatics Analyst at Ex2 Outcoding, you will play a crucial role in providing scientific and technical consultation to our clients. Your expertise will be instrumental in designing and delivering advanced visual analytics, attending project calls, and executing project...
-
Senior Operations Manager
hace 4 semanas
San José, San José, Costa Rica Microsoft A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Microsoft. As a key member of our Operations team, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key Responsibilities* Lead a team of...
-
Senior Financial Analyst
hace 1 día
San José, San José, Costa Rica Td Synnex A tiempo completoOverviewThe Senior Financial Analyst - Credit and Collections plays a crucial role in driving the credit to cash cycle for TD SYNNEX, enabling product sales by analyzing customer financials and their ability to pay for goods and services.This position is responsible for managing accounts receivable, negotiating account resolutions with customers, and...
-
Payroll Operations Lead Analyst
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completoOverviewWe are seeking a highly skilled Payroll Operations Lead Analyst to join our team at Emerson. This role will be responsible for leading the payroll operations team and ensuring the timely and accurate processing of payroll for multiple countries and pay frequencies.Key ResponsibilitiesLiaise with HRIS Operations and Payroll Operations with Business...
-
Senior Security Operations Analyst
hace 3 semanas
San José, San José, Costa Rica Cloudpay A tiempo completoAs a security analyst at Cloudpay, you will be part of a team led by a security operations lead, responsible for the first line of defense for the company's security operations center. With a growing threat landscape, this role is crucial in dealing with incoming security alerts and threats. This is an exciting opportunity to join a new SecOps department and...
-
Senior Security Operations Analyst
hace 3 semanas
San José, San José, Costa Rica Cloudpay A tiempo completoAs a security analyst at Cloudpay, you will be part of a team led by a security operations lead, responsible for the first line of defense in our Security Operations Centre. With our company's rapid growth, we face increasing threats daily, making this role crucial in dealing with incoming security alerts and threats.This is an exciting opportunity to join...
-
Senior Marketing Operations Manager
hace 3 semanas
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completoJob Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...
-
Americas Customer Sales Analyst Position
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoJob SummaryThe Distributor Customer Sales Analyst role at Intel involves collaborating with the Business Manager and Customer Business Analysts to support the execution of strategy for distributors, field, and America's operations team. This position requires strong analytical and data management skills to work through complex business scenarios.Key...
-
Senior Data Analyst
hace 3 semanas
San José, San José, Costa Rica Netskope A tiempo completoAbout NetskopeNetskope is a leading cloud and network security company that is revolutionizing the way organizations protect their data. As a key player in the industry, we are committed to delivering innovative solutions that meet the evolving needs of our customers.About the RoleWe are seeking an exceptional Senior Data Analyst to join our Customer...
-
Customer Support Specialist
hace 2 semanas
San José, San José, Costa Rica Igp Operations Ltd A tiempo completoAbout Us:We at iGaming Platform strive to create a positive and supportive work environment where our team members can grow and thrive. Our high-energy atmosphere is built on a foundation of collaboration, empathy, and a commitment to excellence. We encourage our team to take ownership of their work and to seek out challenges as opportunities for growth and...
-
Senior Manager, Digital Operations
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completoSenior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...