Senior Customer Operations Analyst

hace 2 semanas


San José, San José, Costa Rica Sentinelone A tiempo completo

About SentinelOne

SentinelOne is a leading cybersecurity company that provides an XDR platform for preventing, detecting, and responding to threats in real-time. Our platform uses AI models to deliver autonomous protection, giving our customers full transparency into their network activity.

Our Team Culture

We value names being known, results being rewarded, and friendships being formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define our collaborative and unified global culture. We're looking for people who will drive team success and collaboration across SentinelOne.

Job Role and Responsibilities

The Senior Customer Operations Analyst will report to the Manager, Customer Operations and be part of the "tools" division of the operations team. Key responsibilities include troubleshooting and resolving issues raised in Customer Operation tickets.

Key Skills and Qualifications

Candidates should have a college degree and/or 3+ years of equivalent work experience in technical support operations. CRM administration experience, prior working experience with Salesforce and Jira, and programming and scripting experience in Python are also required. Strong communication and problem-solving skills are essential, as well as proficiency in Google Suite products and English/Spanish bilingual capabilities.

What Sets You Apart

Experience working in a customer success organization is a plus, and we're proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on various protected characteristics.


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