Senior Business Operations Manager
hace 1 día
About Us
Splunk is a leading provider of unified security and observability platforms, serving over 11,000 enterprise organizations worldwide. We strive to build a safer and more resilient digital world through innovative solutions and award-winning culture.
We value diversity, equity, and inclusion at Splunk and are committed to creating a workplace where everyone can bring their whole, authentic self. Our collaborative environment fosters growth, learning, and teamwork, with a focus on delivering exceptional customer experiences.
Job Description
We are seeking an experienced Senior Business Operations Manager to lead the development and implementation of scalable business processes in our Cloud Delivery team. This role will drive strategic improvements, streamline workflows, and optimize service delivery to support our growing customer base.
The ideal candidate will possess strong analytical, planning, and leadership skills, with a proven track record in program management, business operations, and process improvement. Familiarity with delivering SaaS solutions and a growth mentality conducive to our dynamic work culture are essential.
Responsibilities
- Drive strategic improvements with a focus on scalability
- Improve business processes and systems that support the delivery of our Cloud service offerings
- Develop solutions for delivery of key business operations to improve their overall efficiency
- Collaborate with teams across Cloud to implement changes that benefit multiple functions
- Partner with business systems team to implement solutions that mature Cloud's service and delivery
- Listen to and absorb our business partners' experiences and challenges to convert them into business and technical project requirements
- Oversee execution of sophisticated projects within a defined program while managing timeline, risks, and stakeholder expectations
- Build accurate reports for Cloud teams that provide insight into operational efficiency of implemented workflows
Salary
This role offers a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits including medical, dental, personal and sick days, ESPP, and more.
Requirements
- Previous experience in product management, program management, process improvement, and business strategy
- 5+ years of Program Management, Business Operations, and/or Business Process Analyst experience
- Familiarity with delivering a SaaS solution
- Growth mentality conducive with a dynamic, innovative, and congenial work culture
- Strong analytic, planning, and leadership skills
- Excellent verbal and written communication skills
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