Senior IT Operations Manager
hace 2 semanas
Job Title: Senior IT Operations Manager
Salary: $120,000 - $180,000 per annum
Job OverviewWe are seeking a highly skilled Senior IT Operations Manager to lead our team of service operations agents and ensure the smooth running of our production systems, platforms, and networks.
Responsibilities- Plans and supervises individual teams of service operations agents to ensure correct running of processes, procedures, and systems against SLAs (40%)
- Supervises and manages the allocation of incidents and service requests to ensure meet appropriate SLAs (30%)
- Documents and reviews processes and procedures. Seek to improve existing procedures and processes and automate where possible (10%)
- Grows the team. Provides or arranges training for individual colleagues. Maintains current talent assessments and global colleague development and succession plans that promote inclusion and diversity (10%)
- Plays an individual role on business projects as required (10%)
5 to 8 Years of relevant work experience
1 to 3 Years of experience directly managing/supervising employees
Bachelor's Degree with Information Technology Field of Study preferred
Knowledge, Skills, and Experience:
- Able to execute instructions and to request clarification when needed
- Possesses basic clerical and data entry skills
- Able to perform basic mathematical calculations
- Able to recognize and attend to important details with accuracy and efficiency
- Able to communicate clearly and convey necessary information
- Able to converse and write effectively in English
- Able to create and conduct formal presentations
- Able to interact effectively with all levels of management
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
- Possesses strong multi-cultural interpersonal skills
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
- Possesses strong organizational and time management skills, driving tasks to completion
- Able to constructively work under stress and pressure when faced with high workloads and deadlines
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities
- Able to work independently with minimum supervision
- Able to maintain confidentiality of sensitive information
- Able to build solid, effective working relationships with others
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
- Able to quickly learn new systems and technology
At Td Synnex, we offer a competitive salary of $120,000 - $180,000 per annum, plus a range of benefits including elective benefits, growth opportunities, elevation of personal well-being, diversity, equity & inclusion, and making the most of our global organization.
-
IT Strategy and Operations Senior Manager
hace 1 mes
San José, San José, Costa Rica Boston Consulting Group A tiempo completo**IT Transformation Lead Role**Boston Consulting Group is seeking a skilled IT Strategy and Operations Senior Manager to drive the delivery of benefits from our Technology strategy & transformation. The ideal candidate will be responsible for ensuring the delivery of benefits, providing transparency for senior leadership, and supporting the organization of...
-
IT Service Delivery Manager
hace 1 mes
San José, San José, Costa Rica Boston Consulting Group A tiempo completoAbout the RoleThe IT Service Manager will lead the IT function at our Costa Rica Nexus office, guiding the planning and oversight of local IT service operations. The role involves managing senior business relationships, providing proactive solutions, and delivering high-quality support for our rapidly changing business needs.Key ResponsibilitiesManage senior...
-
Senior Marketing Operations Manager
hace 1 mes
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completoJob Title: Senior Marketing Operations ManagerJob Description:We are seeking an experienced Senior Marketing Operations Manager to join our team at Intelliswift Software, Inc. as a Marketing Program Manager.Key Responsibilities:• Lead the development and implementation of comprehensive operational plans to manage complete project lifecycles for complex...
-
Healthcare Operations Manager
hace 1 mes
San José, San José, Costa Rica Philippines Outsourcing Solution A tiempo completoAt Philippines Outsourcing Solution, we're seeking a seasoned **Senior Team Lead** to drive our company's operations forward. Your expertise will help us improve efficiency, productivity, and profitability. Key responsibilities include:Monitoring healthcare company operations and analyzing key metricsKey Responsibilities:- Analyze financial data and use it...
-
Senior Securities Operations Manager
hace 6 días
San José, San José, Costa Rica Citi A tiempo completoCiti is a global leader in financial services, and we are currently seeking a seasoned professional to join our team as a Senior Securities Operations Manager. This role will be based in Costa Rica and will play a critical part in ensuring the smooth operation of our securities transactions processing.About the RoleThe Senior Securities Operations Manager...
-
Senior Sales Operations Manager
hace 4 semanas
San José, San José, Costa Rica Bma Group A tiempo completoJob OverviewBma Group seeks an experienced Senior Sales Operations Manager to lead our sales strategy and drive profitability across all retail channels. This role requires a strong analytical mindset, excellent communication skills, and the ability to develop robust relationships with key stakeholders.
-
Senior Campaign Operations Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob SummaryWe are seeking an experienced Senior Campaign Operations Manager to join our team at Amazon Ads in Costa Rica. This is a critical role that will be responsible for leading a team of professionals in delivering efficient and accurate campaign management services to our clients.
-
Senior Manager, Digital Operations
hace 1 mes
San José, San José, Costa Rica Western Union A tiempo completoSenior Manager, Digital OperationsWestern Union is seeking a Senior Manager, Digital Operations to lead our teams across various locations. Key responsibilities include monitoring digital front-end assets to assess site health, using essential tools for monitoring, and running regular site scans and observability dashboards to identify issues.Key...
-
Senior Manager of Global Operations
hace 4 semanas
San José, San José, Costa Rica Pfizer A tiempo completoJob OverviewWe are seeking a highly skilled and experienced Senior Manager of Global Operations to lead our MEET Payment Team.
-
Senior IT Engineering Manager
hace 2 meses
San José, San José, Costa Rica Chainalysis A tiempo completoAt Chainalysis, we're on a mission to help organizations navigate the complex world of blockchain technology. As a Senior IT Engineering Manager, you'll play a critical role in shaping our technology strategy and ensuring the seamless delivery of our core IT experiences.The ideal candidate will have a proven track record of leading high-performing teams and...
-
Senior Operations Manager
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Microsoft. As a key member of our Operations team, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key Responsibilities* Lead a team of...
-
Strategic Business Operations Manager
hace 1 mes
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we're looking for a skilled Strategic Business Operations Manager to join our centralized team of professionals supporting segments within Corporate IT and Digital Transformation. As a key member of our team, you will partner closely with segment leadership to drive strategic initiatives and support the development of consistent strategies and...
-
Senior Operations Manager
hace 3 semanas
San José, San José, Costa Rica Pfizer A tiempo completoPfizer seeks an exceptional Senior Operations Manager to lead our Transaction Compliance team in Escazu, Costa Rica. As a key member of our operations team, you will be responsible for ensuring the compliance and proper documentation of US MEET transactions.You will demonstrate accountability and integrity, responding to change with agility and innovation....
-
Senior Engineering Operations Manager
hace 1 mes
San José, San José, Costa Rica Td Synnex A tiempo completoThe **Senior Engineering Operations Manager** for TD SYNNEX is responsible for providing general supervision to the Systems Engineering department regarding technical and non-technical issues and daily operational activities. This includes planning and executing efficient and effective operations of the team.Key responsibilities include setting department...
-
Senior Operations Manager
hace 4 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completo**About WNS Global Services**We are a leading global Business Process Management (BPM) company, serving 400+ clients across various industries. Our mission is to enable clients to outperform through our passion for service and innovation.**Job Summary**We are seeking an experienced Senior Operations Manager to lead our team in delivering exceptional business...
-
Senior Compliance Operations Manager
hace 1 mes
San José, San José, Costa Rica Convera A tiempo completo**Job Summary**Convera is seeking a highly skilled Senior Compliance Operations Manager to join our team.This role will be responsible for ensuring Convera’s compliance with various Sanctions regulations and internal controls.**Key Responsibilities:**• Operations management of daily workflows and ensuring service level agreements (SLAs) are met.•...
-
Senior IT Service Delivery Manager
hace 2 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoRole OverviewWe are seeking an experienced Senior IT Service Delivery Manager to lead our Helpdesk team and ensure the delivery of exceptional customer service. As a key member of our organization, you will be responsible for overseeing the activities of all Helpdesk members, creating and implementing support strategies, and assessing team performance.The...
-
IT Infrastructure Operations Manager
hace 3 semanas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBECOME AN ESSENTIAL PART OF OUR IT INFRASTRUCTURE TEAM!About the RoleWe are seeking an experienced IT Helpdesk Manager to join our team at Bill Gosling Outsourcing.Job DescriptionOversee and manage a team of Helpdesk professionals, ensuring excellent support and service levels for our clients.Collaborate with the operational, support, and management teams to...
-
Business Operations Manager
hace 1 mes
San José, San José, Costa Rica Intel A tiempo completoIntel's Business Operations Manager will play a crucial role in supporting segments within Corporate IT and Digital Transformation. This individual will partner closely with the segment Chief of Staff to establish consistent strategies and practices, executed in partnership with segment leadership. Key responsibilities include:Key Responsibilities:Drive POR...
-
Senior Financial Operations Manager
hace 22 horas
San José, San José, Costa Rica Gensler A tiempo completoJob DescriptionThe Senior Financial Operations Manager will oversee the day-to-day operations of the finance department, providing financial leadership and management for the Costa Rica office. This role requires a close working relationship with Regional & Firmwide Accounting and Finance teams, as well as Office Directors, Studio Directors, and Design...