Senior IT Operations Manager

hace 2 semanas


San José, San José, Costa Rica Td Synnex A tiempo completo

Job Title: Senior IT Operations Manager

Salary: $120,000 - $180,000 per annum

Job Overview

We are seeking a highly skilled Senior IT Operations Manager to lead our team of service operations agents and ensure the smooth running of our production systems, platforms, and networks.

Responsibilities
  • Plans and supervises individual teams of service operations agents to ensure correct running of processes, procedures, and systems against SLAs (40%)
  • Supervises and manages the allocation of incidents and service requests to ensure meet appropriate SLAs (30%)
  • Documents and reviews processes and procedures. Seek to improve existing procedures and processes and automate where possible (10%)
  • Grows the team. Provides or arranges training for individual colleagues. Maintains current talent assessments and global colleague development and succession plans that promote inclusion and diversity (10%)
  • Plays an individual role on business projects as required (10%)
Required Skills and Qualifications

5 to 8 Years of relevant work experience

1 to 3 Years of experience directly managing/supervising employees

Bachelor's Degree with Information Technology Field of Study preferred

Knowledge, Skills, and Experience:

  • Able to execute instructions and to request clarification when needed
  • Possesses basic clerical and data entry skills
  • Able to perform basic mathematical calculations
  • Able to recognize and attend to important details with accuracy and efficiency
  • Able to communicate clearly and convey necessary information
  • Able to converse and write effectively in English
  • Able to create and conduct formal presentations
  • Able to interact effectively with all levels of management
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
  • Possesses strong multi-cultural interpersonal skills
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
  • Possesses strong organizational and time management skills, driving tasks to completion
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities
  • Able to work independently with minimum supervision
  • Able to maintain confidentiality of sensitive information
  • Able to build solid, effective working relationships with others
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
  • Able to quickly learn new systems and technology
Benefits

At Td Synnex, we offer a competitive salary of $120,000 - $180,000 per annum, plus a range of benefits including elective benefits, growth opportunities, elevation of personal well-being, diversity, equity & inclusion, and making the most of our global organization.



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