Senior IT Service Delivery Manager

hace 1 mes


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo
Role Overview

We are seeking an experienced Senior IT Service Delivery Manager to lead our Helpdesk team and ensure the delivery of exceptional customer service. As a key member of our organization, you will be responsible for overseeing the activities of all Helpdesk members, creating and implementing support strategies, and assessing team performance.

The ideal candidate will have a strong technical background, excellent leadership skills, and the ability to mentor and coach junior team members. If you have a passion for delivering top-notch service and leading high-performing teams, we encourage you to apply.

Key Responsibilities
  • Oversee Helpdesk related staff to ensure that helpdesk support and service levels are being met
  • Assist the operational, support, and management team to ensure all clients receive the standard of service set out in the Company's Mission Statement and Company Policy
  • Complete all management duties including performance reviews, review and assign work as directed, and conduct training and coaching to team members
  • Develop strategies to enhance productivity or improve processes and procedures so that performance goals are met or exceeded
Requirements

To be successful in this role, you will need:

  • Post-Secondary education in a related IT field
  • Minimum 2 years experience in an Information Technology Management role within the Organization
  • Previous supervisory experience
  • Proven experience in IT infrastructure planning and development
  • Strong technical knowledge of Compute, Network, Security, Hardware, Software, and Virtual Environments
About Us

Bill Gosling Outsourcing is a global organization with offices across North America, the USA, Philippines, Costa Rica, UK, Trinidad & Tobago, and India. We are committed to creating a fun, diverse, and engaging workplace that promotes personal and professional growth.



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