Senior Service Quality Manager
hace 4 días
At WNS Global Services, we are seeking a Senior Service Quality Manager to lead our quality initiatives and drive excellence in service delivery. This is a rewarding opportunity for a seasoned professional to join our team and make a significant impact.
Job OverviewWe are looking for an experienced professional with a proven track record of delivering high-quality services and driving continuous improvement. As a Senior Service Quality Manager, you will be responsible for leading our quality initiatives, developing and implementing quality frameworks, and ensuring adherence to contractual obligations.
About the RoleThis role requires a strong understanding of quality principles, processes, and tools. You will work closely with cross-functional teams to identify areas for improvement, develop and implement corrective actions, and monitor progress against quality metrics. Your expertise in lean six sigma concepts, RCA/QC tools, and mechanisms will enable you to analyze complex issues, identify root causes, and implement effective solutions.
Responsibilities- Develop and implement quality frameworks and standards that align with ISO requirements and WNS Quality Assurance Playbook
- Lead audits, reviews, and assessments to ensure compliance with contractual obligations
- Collaborate with cross-functional teams to identify areas for improvement and develop corrective action plans
- Analyze data and metrics to track progress against quality targets and provide insights for business decision-making
- Provide coaching and guidance to team members on quality principles, processes, and tools
To succeed in this role, you will need:
- A bachelor's degree or higher in a relevant field
- Minimum 4-5 years of experience in quality management, with at least 2-3 years in a leadership role
- Proven track record of delivering high-quality services and driving continuous improvement
- Lean six sigma certifications (yellow or green belt) or equivalent knowledge and experience
- Excellent English communication skills, both written and verbal
As a Senior Service Quality Manager at WNS Global Services, you can expect:
- A competitive salary: $85,000 - $105,000 per year, depending on location and experience
- A dynamic and supportive work environment that encourages collaboration and innovation
- Ongoing training and development opportunities to enhance your skills and knowledge
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
$85,000-$105,000/yr
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