Team Lead

hace 1 mes


San José, San José, Costa Rica WNS Global Services A tiempo completo

Job Title: Assistant Manager

About the Role:

We are seeking an Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the delivery of exceptional service to our clients.

Responsibilities:

  • Lead a team of professionals to achieve service delivery goals
  • Develop and implement strategies to improve service quality and efficiency
  • Coaching and mentoring team members to enhance their skills and performance
  • Collaborate with cross-functional teams to drive business growth and improvement

Qualifications:

  • Relevant experience in handling a team
  • Proficient in English
  • Persuasive communication skills
  • Knowledge of customer service and sales processes
  • Strong etiquette and customer-focused skills
  • Planning and organizing skills
  • Working knowledge in basic systems and applications (i.e MS Office)

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