Renewal Management Team Lead

hace 5 días


San José, San José, Costa Rica Smartsheet A tiempo completo

At Smartsheet, we're looking for a highly skilled Renewal Management Team Lead to drive business growth and success. This role offers a unique opportunity to build and manage a team of Customer Success Renewal Professionals, execute on the overall team vision, and collaborate with Sales and Customer Success teams.

Company Overview

Smartsheet is a leading cloud-based work management platform that helps teams plan, track, and deliver projects and workflows. Our innovative technology enables organizations to increase productivity, reduce manual errors, and improve collaboration.

Estimated Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications.

Job Description

As our ideal candidate, you will be responsible for:

  • Hiring, managing, and developing a team of Customer Success Renewal professionals.
  • Meeting or exceeding Net Retention targets at an individual and team level.
  • Building engagement with internal team members, growing a strong collaborative team, and fostering career growth.
  • Driving execution to onboard, enable, and expand usage and revenue within our customer base.
  • Partnering with Sales, Marketing, Support, and Professional Services to deliver a consistent customer journey.

Key Responsibilities

Our successful candidate will possess:

  • Strong leadership, business development, organization, team building, and management skills.
  • Experience working in a fast-paced, high-growth software company.
  • 3+ years of leadership experience and 4+ years of Renewal Management, Customer Success, Account Management, or Sales Management experience.
  • Passion for mentoring and team growth.
  • Demonstrated ability to lead a Renewal Management team.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.

Others

Join us in shaping the future of work management and making a meaningful impact on our customers' success. Apply now to become part of our dynamic team



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