Pfizer P2P Team Lead

hace 3 semanas


San José, San José, Costa Rica Pfizer A tiempo completo
Job Description

Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in the late 1990s. This organization has expanded globally, with a workforce of over 1,000 Pfizer colleagues.

The GBS Procure to Pay Team Lead role is responsible for overseeing and managing a team that supports Americas markets' P2P activities. This includes Purchasing Requisition, Vendors Creation and Maintenance, Invoice processing, Issue resolution, and P2P Global Support. The role supports senior leadership in the management of P2P operations for the markets supported by the GBS San Jose.

Key Responsibilities:

  • Deliver P2P operations at high-quality standards in line with key objectives and agreed service levels.
  • Define and implement P2P best practices according to industry standards and Pfizer's strategy.
  • Manage external and internal customer metrics and mutually established Service Level Agreements (SLAs) to identify continuous strategic improvement projects.
  • Participate in global alignment and standardization with GBS driven technology and process initiatives.
  • Establish an environment of valued community involvement and timely reward and recognition of achievements.

This position includes other administrative support activities that are assigned and deemed necessary for team management. The P2P Team Lead is responsible for front-line management regarding P2P end-to-end processes. The role requires strong management and organizational skills to coordinate and manage multiple cross-divisional work processes and projects.

Requirements:

  • Strong analytical and process management skills.
  • Ability to solve highly complex issues that involve multiple areas.
  • Capability of leading a team that may be extended to a third-party outsourced team.
  • Liaise and collaborate with key internal and external stakeholders.
  • Responsible for keeping accurate and up-to-date Work Instructions, Job Aids, and Desktop Procedures documentation.

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