Customer Support Team Lead

hace 1 mes


San José, San José, Costa Rica Trevipay A tiempo completo
Job Summary

We are seeking a seasoned Customer Support Supervisor to lead our team and deliver exceptional customer experiences. This role requires strong leadership, organizational, and problem-solving skills to drive continuous improvement and world-class service.

About the Role
  • Lead a team of customer support professionals in providing timely, accurate, and professional responses to internal and external customers.
  • Promote a culture of continuous improvement by analyzing processes, establishing metrics, and implementing changes.
  • Oversee communications, set team goals, and monitor performance.
  • Develop and implement training programs to enhance team skills and knowledge.
  • Maintain client relationships and provide top-level support.
  • Foster a positive and productive work environment through effective leadership and communication.
Requirements
  • Minimum 4 years of experience supervising customer service personnel in a call center environment.
  • Excellent interpersonal and communication skills.
  • Detailed-oriented and organized with strong critical thinking and analytical skills.
  • Independent decision-making and delegation experience.
  • Advanced computer skills, especially in Microsoft Word and Excel.
  • Experience with Service Cloud is a plus.
What We Offer

A competitive salary of $80,000 - $100,000 per year, depending on experience, and a comprehensive benefits package.

TreviPay is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and results-driven professional looking for a challenging role, please submit your application.



  • San José, San José, Costa Rica Third-Party Job Posts A tiempo completo

    Unlock a Fulfilling Career as a Customer Support Team LeadWe are seeking an experienced customer support professional to join our team as a Customer Support Team Lead. As a key member of our customer success squad, you will be responsible for leading and managing frontline customer support teams, ensuring exceptional customer experiences, and driving team...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    About the RoleAs a Customer Service Team Lead at Amazon Support Services Costa Rica Srl, you will be responsible for leading a team of entry-level associates (Execution Specialists) and helping them execute at the performance bar established by the department.The selected front-line Team Manager will have their team of direct reports as their exclusive focus...

  • Operations Team Lead

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Operations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...

  • Exits Team Lead

    hace 1 día


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company Overview">Amzn Support Srvcs Costa Rica is a dynamic and customer-obsessed organization that values innovation, teamwork, and employee engagement. We are seeking an experienced Exits Team Lead to join our HR team and contribute to the success of our business.Job SummaryThe Exits Team Lead will be responsible for leading a team of 15-20 associates in...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...

  • Senior Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleAs a Senior Team Lead at Amzn Support Srvcs Costa Rica, you will play a crucial role in leading and supporting a team of 15 Technical Service Associates. Your primary responsibility will be to coach, develop, and engage your associates to deliver exceptional service to our customers.Key ResponsibilitiesLeadership: Experience coaching or leading...


  • San José, San José, Costa Rica Wns Global Services A tiempo completo

    Company OverviewEmpowering Clients with ExcellenceWNS Global Services is a global leader in Business Process Management (BPM). Our mission is to enable clients to outperform by combining operational excellence with deep domain expertise.We serve 400+ global clients across various industries, including Banking and Financial Services, Consulting and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking an experienced Team Manager to lead our Screening Services team in Costa Rica. This is a unique opportunity to work with Amazon's Screening Services and contribute to the development of HR plans and solutions.Key ResponsibilitiesManage Background Check program support, including adjudication and employee screening services for US...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    About the RoleWe are seeking a seasoned Customer Support Supervisor to join our TreviPay team. This role requires an individual with excellent leadership and organizational skills to provide innovative solutions in a fast-paced environment.Key ResponsibilitiesEnsure exceptional customer experience through timely and professional responsesPromote a culture of...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Agent to join our team at Costa Rica's Call Center.About the RoleThis is an exciting opportunity for a customer-focused individual to provide exceptional service and support to our clients.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our Customer Service & Support (CSS) organization is responsible for delivering a seamless support experience that builds trust and confidence for our customers.Job SummaryWe're seeking an experienced Technical Customer Experience Lead to join our...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled Team Manager to oversee the Background Check program support team. As a member of Amazon's Screening Services team, you will be responsible for developing and implementing HR plans and solutions to achieve strategic business initiatives.This includes managing Background Check program support, including adjudication...


  • San José, San José, Costa Rica Autobahn Usa A tiempo completo

    Company Overview: Autobahn USA is a reputable organization based in the United States, seeking an experienced customer service representative to join its team. Our company has maintained stability for over 25 years and offers excellent pay and job security.Job Summary: We are looking for a highly organized individual with exceptional communication skills who...

  • ERC Team Lead

    hace 2 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking a highly skilled ERC Team Manager to join our Amzn Support Srvcs Costa Rica team.Job DescriptionKey Responsibilities:• Leads and develops a team of 15-25 associates, responsible for the overall direction, performance management, coordination and evaluation of the team.• Manages the team and ensures high service delivery and execution.•...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    About Us:Tek Experts is a leading provider of technical services, dedicated to delivering exceptional customer experiences. We are committed to empowering our team members to succeed and grow in their careers.Job Description:We are seeking an experienced Technical Team Lead to join our team. In this role, you will be responsible for managing a team of 15-20...

  • Senior Design Team Lead

    hace 3 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job SummaryWe are seeking a Senior Design Team Lead to join our team at Amazon Support Services Costa Rica Srl. This is a high-level leadership role that requires strong design expertise, excellent communication skills, and the ability to lead and motivate a team of designers.About the RoleThe Senior Design Team Lead will be responsible for leading a team of...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    At Smartsheet, we're looking for a highly skilled Renewal Management Team Lead to drive business growth and success. This role offers a unique opportunity to build and manage a team of Customer Success Renewal Professionals, execute on the overall team vision, and collaborate with Sales and Customer Success teams.Company OverviewSmartsheet is a leading...


  • San José, San José, Costa Rica Costa Rica's Call Center A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Costa Rica's Call Center. The ideal candidate will have a strong passion for delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment.About the RoleThis is a fantastic opportunity for individuals who enjoy working in a supportive team...

  • Sales Team Lead

    hace 15 horas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    OverviewAmazon Business is seeking a highly skilled Sales Team Manager to lead our new sales Telemarketing Team. The successful candidate will be responsible for managing the team's performance, ensuring excellent customer service, and driving business growth.


  • San José, San José, Costa Rica Exodus A tiempo completo

    About Exodus TravelsWe are a leading adventure travel company delivering extraordinary experiences across over 90 countries worldwide. Our mission is simple: to improve life through travel.Our ValuesWe live by four core values: Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate. These values underpin our work and remind us why we do...