Customer Operations Support Team Member
hace 3 días
About Exodus Travels
We are a leading adventure travel company delivering extraordinary experiences across over 90 countries worldwide. Our mission is simple: to improve life through travel.
Our Values
We live by four core values: Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate. These values underpin our work and remind us why we do it.
Diversity, Equity, and Inclusion
We cultivate a diverse, equitable, and inclusive environment where all our people can flourish. We're committed to increasing awareness of unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in this process.
People, Places, and Planet
Our People, Places & Planet plan works towards improving life through travel – for the places we visit, the people we meet, and the planet that hosts us.
Job Summary
The Customer Operations team assists clients post-booking and before travel, providing clear communication to Suppliers and delivering excellent customer service.
Responsibilities
- Generate and review customer documentation, including passenger information forms, terms and conditions, extension documents, and final joining instructions as needed.
- Coordinate distribution of Exodus merchandise to clients.
- Post-booking audits and final balance reminders.
- Phone support: assist in answering client questions, advise customer operations team of callbacks, assist in taking payments, and transfer calls to sales when needed.
- Assist Operations Specialists in sending 'Trip/Hotel Change Letters' to clients during peak travel time.
- Work closely with Customer Operations Team Leader & Senior to ensure high standards of communication with clients.
Requirements
- Experience in a multi-channel customer-facing environment and comfort with inbound and outbound contact.
- Friendly and approachable, with an analytical mindset and ability to prioritize workload while maintaining flexibility and proactivity.
- Impressive organization and communication skills, with attention to detail and initiative.
- Star communicator with keen eye for detail, who loves organization and finds satisfaction in meeting deadlines and achieving objectives.
- Good travel experience or passion for travel.
- Competence in assisting with client requests and questions efficiently.
- Ability to prioritize workload on a day-to-day basis.
Benefits
- Estimated annual salary: $45,000 - $60,000 (based on industry standards).
- Competitive benefits package.
- Paid time off.
Commitment to Inclusivity
We're committed to ensuring a work environment that's open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations or additional support, kindly inform us.
-
Customer Support Team Member
hace 3 días
San José, San José, Costa Rica Autobahn Usa A tiempo completoCompany Overview: Autobahn USA is a reputable organization based in the United States, seeking an experienced customer service representative to join its team. Our company has maintained stability for over 25 years and offers excellent pay and job security.Job Summary: We are looking for a highly organized individual with exceptional communication skills who...
-
Customer Support Specialist
hace 2 meses
San José, San José, Costa Rica Igp Operations Ltd A tiempo completoAbout Us:We at iGaming Platform strive to create a positive and supportive work environment where our team members can grow and thrive. Our high-energy atmosphere is built on a foundation of collaboration, empathy, and a commitment to excellence. We encourage our team to take ownership of their work and to seek out challenges as opportunities for growth and...
-
Customer Support Team Lead Position in Cloudbeds
hace 3 semanas
San José, San José, Costa Rica Third-Party Job Posts A tiempo completoUnlock a Fulfilling Career as a Customer Support Team LeadWe are seeking an experienced customer support professional to join our team as a Customer Support Team Lead. As a key member of our customer success squad, you will be responsible for leading and managing frontline customer support teams, ensuring exceptional customer experiences, and driving team...
-
Customer Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Exodus A tiempo completoAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Customer Operations team as a Customer Operations Support Specialist. As part of our team, you will play a crucial role in ensuring seamless customer experiences from post-booking to pre-travel.ResponsibilitiesGenerate and review customer documentation, including...
-
Operations Team Lead
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOperations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...
-
Customer Support and Operations Specialist
hace 1 mes
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support and Operations Specialist to join our team at Convera. As a Customer Support and Operations Specialist, you will be responsible for facilitating a positive experience for clients through efficient and timely handling of pre- and post-transaction queries.
-
Customer Support Professional
hace 3 semanas
San José, San José, Costa Rica Convera A tiempo completoJob OverviewWe are seeking a highly skilled Customer Support Professional to join our team at Convera. As a key member of our customer-facing function, you will play a vital role in providing exceptional support to our clients.About the RoleProvide internal support to our sales/operations group and act as a liaison to clients.Handle client transactions,...
-
Logistics Team Member
hace 2 meses
San José, San José, Costa Rica Ingram Micro A tiempo completoWe are seeking a highly motivated Logistics Team Member to join our dynamic team at Ingram Micro.About the Role:Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. As a Logistics Team Member, you will play a vital role in ensuring the timely delivery of merchandise...
-
Customer Service Operations Specialist
hace 2 meses
San José, San José, Costa Rica Teleperformance A tiempo completoIn our Customer Service Operations team, we are looking for a Live Events Monitoring and Support Professional to join our team. As a key member of our team, you will be responsible for monitoring live broadcasts, including live events such as sports and awards shows, as well as syndicated programs lacking over-the-top rights. You will use various web-based...
-
Customer Support and Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Emora Health A tiempo completoEmora Health - Customer Support and Operations SpecialistWe are a provider of virtual behavioral therapy for millions of youth in need of care.About Us:Our platform matches families with therapists to provide care for children, teens, and young adults with various conditions including ADHD, Anxiety, Depression, Trauma, and other personal challenges.We are a...
-
Customer Support Operations Associate
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoCustomer Support Operations AssociateWe are seeking a highly skilled Customer Support Operations Associate to join our team at Emerson. In this role, you will provide exceptional customer service and support to our customers, ensuring timely and efficient resolution of their inquiries and issues.About the Role:The successful candidate will be responsible for...
-
Customer Support Advocate
hace 1 semana
San José, San José, Costa Rica Smartsheet A tiempo completoTechnical Support SpecialistEnergized by solving problems and delivering exceptional customer experiences?We are looking for a highly motivated Technical Support Specialist to join our team in Costa Rica. As a key member of our support operations, you will be responsible for delivering top-notch support to our customers via phone and Webform submissions.You...
-
Customer Experience Manager
hace 2 meses
San José, San José, Costa Rica Uber A tiempo completoAbout UberWe're shaping the future of transportation at Uber, and we're looking for a skilled Customer Experience Manager to join our team. This role is based in Greenlight areas where we support new and existing earners.This position offers a competitive salary of $85,000 per year, with opportunities for growth and professional development.As a key member...
-
Operations Manager, Team Lead
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...
-
Customer Support Team Lead
hace 4 semanas
San José, San José, Costa Rica Trevipay A tiempo completoJob SummaryWe are seeking a seasoned Customer Support Supervisor to lead our team and deliver exceptional customer experiences. This role requires strong leadership, organizational, and problem-solving skills to drive continuous improvement and world-class service.About the RoleLead a team of customer support professionals in providing timely, accurate, and...
-
Hotel Cleaning Team Member
hace 3 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completoWe are seeking a detail-oriented and hardworking Hotel Cleaning Team Member to join our team at Courtyard San Jose Escazu. As a key member of our hotel operations, you will play a vital role in ensuring the cleanliness and maintenance of our hotel facilities.As a Hotel Cleaning Team Member, you will be responsible for a variety of tasks, including cleaning...
-
Customer Support Ambassador
hace 2 semanas
San José, San José, Costa Rica Talent2Win A tiempo completo**Customer Support Representative Position at Talent2Win**Talent2Win is a rapidly growing startup with an international and diverse work atmosphere.We are seeking a highly skilled Customer Support Representative to join our team in providing high-quality resolutions to customers. As a key member of our support team, you will be responsible for answering...
-
Senior Technical Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewThe Award-Winning Support Team at Amazon Support Services Costa Rica Srl is looking for an experienced Senior Technical Operations Specialist to join our team.This role is a unique opportunity to work on complex technical systems, develop tools, and collaborate with teams to deliver exceptional customer experiences.As a key member of our...
-
Airport Operations Team Member
hace 2 semanas
San José, San José, Costa Rica United Airlines A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Sales Representative to join our Airport Operations team at United Airlines. As the face of our customers, you will be responsible for providing exceptional service to our valued clients and driving revenue growth in our local ticket office.Key ResponsibilitiesProactively prospect and qualify...
-
Customer Support Operations Manager
hace 2 semanas
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we're pushing the boundaries of what's possible with technology that enriches people's lives.Salary: $120,000 - $180,000 per yearAbout this role:We're looking for a skilled Customer Support Operations Manager to join our team in San Jose, California.Key Responsibilities:Lead a high-performing team to achieve business objectives and ensure excellent...