Customer Operations Support Team Member

hace 3 días


San José, San José, Costa Rica Exodus A tiempo completo

About Exodus Travels

We are a leading adventure travel company delivering extraordinary experiences across over 90 countries worldwide. Our mission is simple: to improve life through travel.

Our Values

We live by four core values: Bring Happiness, Take Responsibility, Be Ambitious, and Always Passionate. These values underpin our work and remind us why we do it.

Diversity, Equity, and Inclusion

We cultivate a diverse, equitable, and inclusive environment where all our people can flourish. We're committed to increasing awareness of unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in this process.

People, Places, and Planet

Our People, Places & Planet plan works towards improving life through travel – for the places we visit, the people we meet, and the planet that hosts us.

Job Summary

The Customer Operations team assists clients post-booking and before travel, providing clear communication to Suppliers and delivering excellent customer service.

Responsibilities

  • Generate and review customer documentation, including passenger information forms, terms and conditions, extension documents, and final joining instructions as needed.
  • Coordinate distribution of Exodus merchandise to clients.
  • Post-booking audits and final balance reminders.
  • Phone support: assist in answering client questions, advise customer operations team of callbacks, assist in taking payments, and transfer calls to sales when needed.
  • Assist Operations Specialists in sending 'Trip/Hotel Change Letters' to clients during peak travel time.
  • Work closely with Customer Operations Team Leader & Senior to ensure high standards of communication with clients.

Requirements

  • Experience in a multi-channel customer-facing environment and comfort with inbound and outbound contact.
  • Friendly and approachable, with an analytical mindset and ability to prioritize workload while maintaining flexibility and proactivity.
  • Impressive organization and communication skills, with attention to detail and initiative.
  • Star communicator with keen eye for detail, who loves organization and finds satisfaction in meeting deadlines and achieving objectives.
  • Good travel experience or passion for travel.
  • Competence in assisting with client requests and questions efficiently.
  • Ability to prioritize workload on a day-to-day basis.

Benefits

  • Estimated annual salary: $45,000 - $60,000 (based on industry standards).
  • Competitive benefits package.
  • Paid time off.

Commitment to Inclusivity

We're committed to ensuring a work environment that's open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations or additional support, kindly inform us.



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