Team Lead for Background Check Operations
hace 2 días
We are seeking a highly skilled Team Manager to oversee the Background Check program support team. As a member of Amazon's Screening Services team, you will be responsible for developing and implementing HR plans and solutions to achieve strategic business initiatives.
This includes managing Background Check program support, including adjudication and employee screening services for US and Canada Transportation Programs. You will also be required to work with management to improve self-service tools, monitor policy and process updates as the programs grow.
Main Responsibilities- Identify customer-impacting issues and implement solutions to increase customer satisfaction.
- Participate in cross-functional process improvement initiatives.
- Develop and implement training programs to improve the quality and productivity of the team.
- Maintain departmental content in all channels.
- Respond to escalations, providing root cause analysis and recommendation.
You will lead and develop a team of Associates and Specialists, ensuring high service delivery and execution. Your responsibilities include:
- Achieving performance goals and objectives in line with the network-wide vision and goals.
- Communicating policies to associates and becoming the primary information source for staff.
- Managing the workflow of the team to maintain service levels and ensure equitable workloads among team members.
You will act as a Subject Matter Expert for customers, team, and vendors, demonstrating general understanding of HR Services workload and priorities. Your key responsibilities include:
- Developing interpretations and solutions for complex issues.
- Performing audits of team's work.
- Assisting in developing and approving guidelines.
-
Background Checks Process Lead
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled and detail-oriented Background Checks Process Lead to join our Screening Services Operations team at Amazon in Costa Rica.Job SummaryThis is a seasonal contract of 6 months, providing ongoing support to the business through the reviewing of background check results and making decisions about the eligibility for...
-
Operations Team Lead
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOperations Team LeadWe are seeking an experienced Operations Team Lead to join our team at Amazon Support Services Costa Rica Srl. The ideal candidate will have a strong background in team management and process optimization. As an Operations Team Lead, you will be responsible for leading a team of 10-15 members on tasks associated with content publishing,...
-
Operations Front Desk Team Lead
hace 18 horas
San José, San José, Costa Rica Marriott Worldwide A tiempo completoCompany OverviewResidence Inn by Marriott is a global leader in hospitality, providing exceptional service to business and leisure travelers alike. Our mission is to deliver an unforgettable experience that makes our guests feel at home.Job SummaryWe are seeking an experienced Operations Front Desk Team Lead to join our team at Residence Inn San Jose Escazu....
-
Background Checks Operations Specialist
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmzn Support Srvcs Costa Rica is a leading provider of background check services, dedicated to helping organizations make informed hiring decisions.
-
Background Screening Specialist
hace 2 semanas
San José, San José, Costa Rica Scoutlogic Background Screening A tiempo completoCompany Overview:Scoutlogic Background Screening is a leading provider of background screening services. We are committed to delivering high-quality results while maintaining the highest level of integrity.Job Summary:We are seeking an experienced Education and Employment Verifications Specialist to join our team. As a key member of our verification...
-
Background Checks Process Lead
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleAs a key member of Amazon's Screening Services Operations team in Amzn Support Srvcs Costa Rica, you will play a critical role in reviewing background check results and making informed decisions about candidate eligibility. This position requires strong analytical and problem-solving skills, as well as excellent communication and attention to...
-
Senior Technical Operations Lead
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completoAbout Microsoft Customer Service & SupportWe are building a future where customers choose Microsoft for industry-leading products and a differentiated customer experience.Our organization delivers seamless support, helping customers resolve issues and achieve more from their Microsoft investment.Applications & Infrastructure Team OverviewThe Applications &...
-
Operations Manager, Team Lead
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo**About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...
-
Restaurant Operations Team Lead
hace 1 semana
San José, San José, Costa Rica Marriott Worldwide A tiempo completo**Job Title:** Restaurant Operations Team Lead**About Us:The Ritz-Carlton, a luxury hospitality brand, offers opportunities to showcase your skills in providing exceptional service to our guests.**Compensation and Benefits:*We offer a competitive salary of $55,000 - $65,000 per year, based on experience.**Job Summary:**We are seeking a highly motivated and...
-
Screening Services Team Lead
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking an experienced Team Manager to lead our Screening Services team in Costa Rica. This is a unique opportunity to work with Amazon's Screening Services and contribute to the development of HR plans and solutions.Key ResponsibilitiesManage Background Check program support, including adjudication and employee screening services for US...
-
Guest Experience Team Lead
hace 2 semanas
San José, San José, Costa Rica Marriott International, Inc A tiempo completoRole Overview">This role involves leading a team to deliver exceptional guest experiences, focusing on efficient check-in processes, accurate account setup, and ensuring rate compliance. The Guest Experience Team Lead will also be responsible for managing daily reports, maintaining positive working relationships within the team, and adhering to Marriott...
-
Regional Network Operations Team Lead
hace 2 meses
San José, San José, Costa Rica Emerson A tiempo completoJob Summary Emerson is seeking an experienced IT Operations Manager to lead our Regional Network Operations Team. The successful candidate will be responsible for managing a globally consistent Event, Incident, Request & Problem Management set of Regional & Global activities, including Network Operations team activities on detecting, monitoring,...
-
Food and Beverage Service Team Lead
hace 4 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completoAbout the JobWe are seeking a skilled Food and Beverage Service Team Lead to join our team at AC Hotel San Jose Escazu.Job SummaryThe successful candidate will be responsible for leading a team of food and beverage staff, ensuring excellent service standards, and maintaining high levels of customer satisfaction.About YouYou will have a strong background in...
-
Production Operations Team Lead
hace 2 semanas
San José, San José, Costa Rica Ingram Micro A tiempo completo**About the Role**Ingram Micro is a global leader in technology solutions, cloud, and commerce lifecycle services. With over $50 billion in revenue and operations in 64 countries, we touch 80% of the technology you use every day.**Job Summary:** As a Production Operations Team Lead at Ingram Micro, you will be responsible for administering and operating the...
-
Sales Operations Team Lead
hace 2 días
San José, San José, Costa Rica Splunk A tiempo completoSplunk, a leader in the unified security and observability platform, is seeking an experienced Sales Operations Team Lead to join our Costa Rica office. This is an exciting opportunity to lead a high-energy team in a fast-paced environment.As a Sales Operations Team Lead at Splunk, you will be responsible for leading Deal Operations Analysts and working...
-
Reward Team Lead for Global Snacking Operations
hace 2 meses
San José, San José, Costa Rica Mondelez International A tiempo completoAbout the RoleAs a Reward Team Lead for Global Snacking Operations, you will oversee the development and implementation of compensation plans that drive business performance. This role requires strong analytical skills to analyze market trends and employee data to ensure fair and competitive rewards packages.Key ResponsibilitiesDesign and implement global...
-
AML Compliance Team Lead
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completoCompany OverviewWestern Union is a FinTech company that utilizes customer and colleague insights worldwide to enhance financial services for families, small businesses, multinational corporations, and non-profit organizations.We have over 8,000 people spanning 200 countries and territories.Our mission is to facilitate international money transfers and...
-
Network Operations Team Lead
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completoJob Summary:We are seeking a highly skilled Network Operations Team Lead to oversee the management of global event activities, ensuring seamless operations and effective incident response. The successful candidate will lead a team in providing expert network support, troubleshooting, and resolution of complex issues.Main Responsibilities:Event Management:...
-
Operations Team Lead
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Company Overview:**Amazon is a multinational technology company with English as its core business language. With a presence in Costa Rica, the company operates under Amzn Support Srvcs Costa Rica.**Job Summary:**We are seeking an experienced Team Manager to lead a team of 15 to 20 Sr. C-Ops Associates in our Compliance Operations department. The ideal...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking an experienced Strategic Operations Manager to drive the expansion of our international content offerings. This is an exciting opportunity for a results-driven professional to join our team and contribute to shaping the future of entertainment.We are looking for a highly analytical and strategic...