Background Checks Process Lead

hace 2 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
About the Role

As a key member of Amazon's Screening Services Operations team in Amzn Support Srvcs Costa Rica, you will play a critical role in reviewing background check results and making informed decisions about candidate eligibility. This position requires strong analytical and problem-solving skills, as well as excellent communication and attention to detail.

Responsibilities
  • Support the review and adjudication of background check results, utilizing risk analysis and business judgment to determine candidate eligibility
  • Collaborate with internal stakeholders to resolve issues and improve efficiency in existing systems and processes
  • Conduct audits and provide recommendations for process improvements, leveraging KAIZEN and LEAN methodologies
  • Develop and maintain metrics for human resources, leadership, and business review, ensuring transparency and accountability
  • Provide training and support to HR teams on tools, programs, and policies, fostering a culture of continuous learning and growth
Requirements
  • 1+ year experience in HR or investigation-related fields, with a focus on screening services and case management
  • Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering, etc.) or 2+ years of Amazon experience
  • Exceptional communication and verbal/written English and French language skills
  • Computer operating and database management skills, with proficiency in MS Office and Access for reporting and case management
  • Excellent attention to detail, ability to prioritize in a fast-paced environment, and analytical/critical thinking skills
About Us

Amzn Support Srvcs Costa Rica is a dynamic and growing organization that values innovation, teamwork, and customer satisfaction. We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth and development.



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