Process Improvement Specialist

hace 2 meses


San José, San José, Costa Rica Equifax A tiempo completo
Job Description

We are seeking a skilled Process Improvement Specialist to join our team at Equifax. This role is ideal for an individual with a strong background in process improvement and a passion for driving business growth.

About the Role:

  • Assess the feasibility of process improvement opportunities, considering financial, technical, and compliance aspects.
  • Prioritize process improvement initiatives by evaluating maturity levels and creating inventories.
  • Design and document new processes, outlining scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
  • Evaluate existing metrics and KPIs, proposing new ones as required.
  • Lead the implementation of proposed solutions, coordinating with business and technical teams.
  • Track benefits realization of process improvement initiatives.
  • Report process improvement outcomes to stakeholders regularly.

Requirements:

  • University degree in Industrial Engineering or related field.
  • At least 2+ years of process improvement experience in the services industry.
  • Experience using BI tools such as Looker, Spotfire, Tableau, etc.
  • Hands-on practice experience using Lean Six Sigma methodology and statistical analysis.
  • Proficient in English oral and written (B2+ Belt).

What Sets You Apart:

  • Green Belt or Black Belt certification.
  • Scrum Certification.
  • Knowledge about RPA and Artificial Intelligence.
  • Experience with Design of Experiments.

Estimated Salary: $85,000 - $110,000 per year, depending on location and experience.



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