Quality Improvement Specialist

hace 5 días


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we're seeking a skilled Quality Improvement Specialist to drive our quality assurance initiatives forward. With a strong background in analytics and data analysis, this role will play a crucial part in ensuring the highest standards of quality across our operations.

Job Summary:

  • Plan and conduct comprehensive audits to identify areas for improvement.
  • Collaborate with cross-functional teams to develop and implement data-driven recommendations.
  • Ensure adherence to quality assurance guidelines and continuous improvement processes.
  • Monitor and report performance issues to management.
  • Lead implementation of quality improvements and ensure uniform service delivery.

About the Role:

This is an exciting opportunity to join our team as a Quality Improvement Specialist. As a key member of our quality assurance team, you will be responsible for driving results through data analysis and process improvements.

What You'll Do:

You will engage with stakeholders to gather and analyze data on service performance. This includes identifying and resolving potential work quality issues affecting customer satisfaction. You will also ensure adherence to quality assurance guidelines and collaborate with operations and other stakeholders to create data-driven recommendations for continuous improvement.

Qualifications:

  • Bachelor's degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field.
  • Professional fluency in both written and spoken English.
  • Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
  • Lean management, continuous improvement, business analysis, and program management experience are preferred.
  • At least 1 year of experience in customer support and/or vendor management.
  • Proven ability to drive results in cross-functional teams and lead both local and global continuous improvement projects.

Estimated Salary Range:$70,000 - $90,000 per annum, depending on location and experience.



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