Quality Improvement Specialist
hace 5 días
At Tek Experts, we're seeking a skilled Quality Improvement Specialist to drive our quality assurance initiatives forward. With a strong background in analytics and data analysis, this role will play a crucial part in ensuring the highest standards of quality across our operations.
Job Summary:
- Plan and conduct comprehensive audits to identify areas for improvement.
- Collaborate with cross-functional teams to develop and implement data-driven recommendations.
- Ensure adherence to quality assurance guidelines and continuous improvement processes.
- Monitor and report performance issues to management.
- Lead implementation of quality improvements and ensure uniform service delivery.
About the Role:
This is an exciting opportunity to join our team as a Quality Improvement Specialist. As a key member of our quality assurance team, you will be responsible for driving results through data analysis and process improvements.
What You'll Do:
You will engage with stakeholders to gather and analyze data on service performance. This includes identifying and resolving potential work quality issues affecting customer satisfaction. You will also ensure adherence to quality assurance guidelines and collaborate with operations and other stakeholders to create data-driven recommendations for continuous improvement.
Qualifications:
- Bachelor's degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field.
- Professional fluency in both written and spoken English.
- Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
- Lean management, continuous improvement, business analysis, and program management experience are preferred.
- At least 1 year of experience in customer support and/or vendor management.
- Proven ability to drive results in cross-functional teams and lead both local and global continuous improvement projects.
Estimated Salary Range:$70,000 - $90,000 per annum, depending on location and experience.
-
Process Improvement Specialist
hace 3 semanas
San José, San José, Costa Rica Equifax A tiempo completoWe are seeking a talented Process Improvement Specialist to join our team at Equifax. As a Process Improvement Specialist, you will have the opportunity to conduct root cause analyses and mapping for improving processes. You will be responsible for performing data analysis and providing preventative corrective recommendations to improve quality across...
-
Process Improvement Specialist
hace 1 mes
San José, San José, Costa Rica Equifax A tiempo completoWe are seeking a skilled Process Improvement Specialist to join our team at Equifax. This role plays a critical part in enhancing processes, driving quality, and ensuring compliance across regulated operations.Key Responsibilities:Identify areas for improvement by tracking metrics and monitoring upgradesDevelop comprehensive instructions for process...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are looking for a Quality Assurance Specialist to join our team. The ideal candidate will have 2+ years of experience in quality assurance engineering, with a focus on automation testing and manual testing.Our QA team ensures that marketing placements meet our high-quality standards. As a Quality Assurance...
-
Process Improvement Specialist
hace 2 meses
San José, San José, Costa Rica Equifax A tiempo completoJob DescriptionWe are seeking a skilled Process Improvement Specialist to join our team at Equifax. This role is ideal for an individual with a strong background in process improvement and a passion for driving business growth.About the Role:Assess the feasibility of process improvement opportunities, considering financial, technical, and compliance...
-
Quality Assurance Specialist
hace 2 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoAbout Crg SolutionsWe are a forward-thinking organization that prioritizes excellence in customer service and product quality. Our team is passionate about delivering exceptional experiences, and we're looking for a skilled Quality Assurance Specialist to join us.Job Summary:A Quality Assurance Specialist at Crg Solutions is responsible for ensuring the...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Johnson & Johnson A tiempo completoJob Summary: We are seeking a Quality Assurance Specialist to perform verifications for finished activities as a consequence of non-conformities. The ideal candidate will have 4 to 6 years of experience in a related position and be able to manage to have a conversation in English related to his/her responsibilities with an efficiency of 75%.Key...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Crg Solutions A tiempo completoJob SummaryAt Crg Solutions, we are seeking a skilled Quality Assurance Specialist to collaborate with our development team to ensure the highest quality software products. The ideal candidate will have a solid background in automation testing frameworks, including Microsoft Playwright, and excellent analytical and problem-solving skills.ResponsibilitiesWork...
-
Prime Video Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo{"Job Description:}>{"As a Quality Assurance Specialist for Prime Video, you will play a critical role in ensuring the highest quality standards for our content. This includes developing and implementing quality management systems, conducting root cause analysis, and coaching team members to achieve quality objectives.}>{"Key Responsibilities:}>{"}>{"Develop...
-
Software Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Modus Create A tiempo completoJob DescriptionWe are seeking a highly skilled Software Quality Assurance Specialist to join our Consulting Operations team at Modus Create.About the RoleIn this role, you will be responsible for developing and implementing a quality assurance strategy that aligns with our company's goals and objectives. You will create standardized processes and procedures...
-
Quality Assurance Specialist
hace 4 semanas
San José, San José, Costa Rica Crg Solutions A tiempo completoJob Summary:We are seeking a Quality Assurance Specialist to join our team at Crg Solutions. In this role, you will play a key part in ensuring the quality of our products and services by monitoring customer service performance, conducting quality testing, analyzing data, and implementing quality assurance processes.Key Responsibilities:Establishing Quality...
-
San José, San José, Costa Rica Atsg Corporation A tiempo completoAbout the Role">We are seeking a skilled Senior Performance Improvement Specialist to join our team at ATSG Corporation, supporting international security initiatives in Costa Rica. This full-time position offers an excellent opportunity to contribute to the success of our clients and develop your career in monitoring and evaluation.Job Summary">The Senior...
-
Senior Quality Assurance Specialist
hace 3 semanas
San José, San José, Costa Rica Johnson & Johnson A tiempo completoJob OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Johnson & Johnson.About the RoleThis is a critical role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will be responsible for ensuring that all products meet...
-
Senior Quality Assurance Specialist
hace 2 semanas
San José, San José, Costa Rica Iceberg Health Injury A tiempo completoJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Iceberg Health Injury. In this role, you will be responsible for developing and implementing quality control procedures to ensure adherence to clinic standards and regulatory requirements.Responsibilities:Conduct regular audits of clinic operations, including...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Solen Software Group A tiempo completoJob Title: Quality Assurance SpecialistCompany: Solen Software GroupWork Location: RemoteJob SummaryWe are a fast-growing technology company seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our viaPeople product suite. You will work closely with our technology team...
-
Customer Service Quality Specialist
hace 2 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoCompany OverviewWNS Global Services is a global leader in Business Process Management (BPM) solutions. Our company provides end-to-end BPM services to 400+ clients worldwide, covering industries such as Banking and Financial Services, Healthcare, Insurance, Retail, and more.About the RoleWe are seeking a highly skilled Customer Service Quality Specialist to...
-
Senior Business Process Improvement Specialist
hace 3 días
San José, San José, Costa Rica Object Technology Solution A tiempo completo**About Our Organization**:Object Technology Solutions (OTS) is a leading global technology company offering innovative solutions, consulting, and managed services for businesses worldwide since 1999. With a strong presence in North America, Central America, and Asia-Pacific, OTS serves clients from its 15 offices across 6 countries with a "Follow-the-Sun"...
-
P2P Quality Assurance Lead
hace 2 meses
San José, San José, Costa Rica Zoetis A tiempo completoJob Summary:We are seeking a Quality Assurance Lead to join our Continuous Improvement team within Zoetis Finance Shared Service. This role is responsible for reviewing and administering quality assessments to measure quality performance and identify areas for improvement. The successful candidate will work closely with team leaders and managers to drive...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Fullstack Labs A tiempo completoAt FullStack Labs, we're on a mission to build top-notch software development teams for our clients. We're looking for a Quality Assurance Specialist to join our team. As a QA Specialist, you'll be responsible for ensuring the quality of our software products. Your role will involve working closely with our development team to identify and fix bugs, as well...
-
Software Quality Assurance Specialist
hace 4 semanas
San José, San José, Costa Rica Straumann Group A tiempo completoAbout Straumann GroupWe are a leading innovator in the dental industry, dedicated to creating solutions that empower dentists and patients alike. Our commitment to quality and excellence drives us to push the boundaries of what is possible.Job SummaryThis role offers an exciting opportunity to join our team as a Software Quality Assurance Specialist. As a...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Straumann Group A tiempo completoAbout the RoleAt Straumann Group, we are seeking a highly skilled Quality Assurance Specialist to join our team. This is an exciting opportunity to support and implement systems in the areas of validation, advanced quality, risk management, change control, and design and development.The ideal candidate will have a strong background in quality control or...