P2P Quality Assurance Lead

hace 2 meses


San José, San José, Costa Rica Zoetis A tiempo completo

Job Summary:

We are seeking a Quality Assurance Lead to join our Continuous Improvement team within Zoetis Finance Shared Service. This role is responsible for reviewing and administering quality assessments to measure quality performance and identify areas for improvement. The successful candidate will work closely with team leaders and managers to drive best practices and foster a sound review process.

Responsibilities:

  • Conduct routine and random account audits to detect potential errors and ensure compliance with company policies and procedures.
  • Provide refresher training to user groups based on quality assessments and identify root causes for failure modes.
  • Establish and develop key quality assurance KPIs for the ZFS functions and use KPIs to continuously improve team efficiency.
  • Ensure timely responses to incoming inquiries and act as a point of escalation.
  • Ensure compliance with regulatory requirements for local and international markets.

Requirements:

  • Bachelor's Degree or equivalent experience required.
  • 6-8 years related experience preferred, or equivalent combination of education and experience.
  • Fluent in English is essential.
  • Intermediate to advanced knowledge of Microsoft Office suite is strongly preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Professional and supportive working environment.
  • Co-funding of professional qualifications and program tuition reimbursement.
  • Possibility to work remotely from home.

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