Business Process Analyst

hace 2 meses


San José, San José, Costa Rica Hitachi Solutions Ltdhitachi Solutions Ltd A tiempo completo

Hitachi Solutions Ltd. is a global leader in designing and delivering cutting-edge cloud solutions for businesses. We are seeking a talented Business Analyst to join our team in Costa Rica and contribute to our growth and success.

This role will support the creation of HR reports, triage issues, perform user acceptance testing, and work with the HR team to enhance our business capabilities and processes. You will be responsible for developing relationships with business users, designing and maintaining system processes, and reporting on technical issues or questions.

The ideal candidate will have previous experience in business analysis, consulting, or quality assurance, with a minimum of 1-3 years' experience in the administration and/or use of an HRIS, ATS, LMS, and Performance Systems. Strong communication and problem-solving skills are essential, as well as the ability to work remotely and across various time zones.

This is a fantastic opportunity for a motivated and detail-oriented individual to join our dynamic team and contribute to the success of Hitachi Solutions Ltd.

Responsibilities

  1. Develop and maintain relationships with business users and support teams to optimize our systems.
  2. Design, elicit, document, and maintain system processes.
  3. Collect and define business requirements into technical requirements or functional recommendations.
  4. Report on common sources of technical issues or questions and make recommendations to support teams, HR team members, and stakeholders in other departments.
  5. Collaborate key insights and findings with various stakeholders, including business leaders, across the Americas business.
  6. Support the Global HRIS Manager in key business initiatives.
  7. Perform regression tests and quality assurance tests in HRIS systems.
  8. Ability to ensure that HR business stakeholders are trained in new and existing HRIS systems.
  9. Supervise the Administrative function for a regional Human Resources hub, including HRIS administration, background checks, personnel files, onboarding paperwork, and other HR admin responsibilities.


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