Strategic Business Analyst

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About this role:

We are seeking a highly analytical and detail-oriented Senior Business Analyst to join our Finance Operations (FinOps) Program Management Office (PMO) at Amazon Support Services Costa Rica Srl.

As a Senior Business Analyst, you will perform detailed requirements analysis from a people, process, and technology perspective, with a razor-sharp focus on the customer. You will lead requirements analysis, validation, verification, and approval, ensuring that requirements are complete, consistent, feasible, and traceable.

Key responsibilities include:

  1. Leading requirements analysis, validation, verification, and approval
  2. Translating business and customer requirements, leveraging data analysis tools to provide timely, meaningful, and consumable information that drives significant business value
  3. Ensuring requirements traceability and managing change requirements through effective change control processes and tools
  4. Diving deep to evaluate business processes and identify problems and opportunities
  5. Partnering with operational teams and process owners to problem solve during design, testing, and deployment
  6. Creating business analysis artefacts and processes that can be standardized and repeated, increasing the maturity and effectiveness of our teams
  7. Developing optimization and automation strategies of business processes
  8. Influencing stakeholders to ensure relevant deadlines are met; communicating critical information effectively to stakeholders, including senior leadership, to facilitate rapid decision-making and problem-solving

About you:

To succeed in this role, you will demonstrate the ability to work independently while dealing with high levels of ambiguity. You will have a natural analytical way of thinking, diving deep into a problem, product, and process, and be able to explain difficult concepts to tech and non-tech users. Additionally, you will have a proven ability to learn quickly, distil complex scenarios into easily understandable synopses, and communicate persuasively, in both written and oral form.

What we offer:

Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly.


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