Business Process Analyst
hace 10 horas
**About Teleperformance Costa Rica**
We are a leading provider of outsourced customer experience solutions in the Americas, with operations in more than 20 countries.
Our company is known for its high-performance culture and commitment to excellence, making us an ideal place for professionals who strive to grow and develop their skills.
**Job Summary**
As a Business Process Analyst at Teleperformance Costa Rica, you will be responsible for managing external vendor communications via phone and BackOffice tasks.
This role requires strong multitasking, organizational, and detail-oriented skills, as well as the ability to work effectively in a remote environment.
**Key Responsibilities**
- Answer inbound calls and provide exceptional customer service
- Source vendors and dispatch all service orders
- Follow up with vendors on dispatched work
**Requirements**
English level B2 (85%) is required, along with 6 months of experience in customer service, a high school degree, and typing skills of 35 WPM.
**Compensation Package**
The estimated salary for this role is $525,000 per month, with the possibility of remote work due to COVID-19 circumstances.
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