Regional Process Quality Analyst

hace 2 meses


San José, San José, Costa Rica Pfizer A tiempo completo

Role Summary:

The Meetings, External Engagements, and Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM. The Regional Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality.

Key Responsibilities:

  • Support the resolution of escalations, exceptions, and deviations related to MEET transactions and processes within LATAM
  • Ensure all escalations, exceptions, and deviations are documented
  • Work with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals
  • Serve as the first point of contact for compliance-related questions for MEET transactions and processes
  • Support a review of data trends to identify risk areas and work closely with Legal, Compliance, and Audit to solution gaps

Requirements:

  • Comprehensive knowledge and expertise in the technology landscape that supports MEET
  • Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
  • Ability to manage multiple stakeholders
  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required
  • Good organizational skills to coordinate and manage multiple priorities
  • Strong technical skills in managing transactions within a system
  • Strong written and verbal communication skills enabling effective communication with all levels of management
  • Strong customer service skills and mindset

Preferred Qualifications:

  • Typical Years of Experience: Less than 2 years of experience in management, compliance, and customer-focused operations with significant volumes and risk (including audit and/or finance experience)
  • Minimum of bachelor's degree in Business, Finance, or a related discipline
  • Fluency in English and Spanish is a must; additional languages preferred
  • Compliance experience and financial or audit controls background
  • Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies


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