Regional Process Quality Analyst
hace 2 meses
Role Summary:
The Meetings, External Engagements, and Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM. The Regional Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality.
Key Responsibilities:
- Support the resolution of escalations, exceptions, and deviations related to MEET transactions and processes within LATAM
- Ensure all escalations, exceptions, and deviations are documented
- Work with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals
- Serve as the first point of contact for compliance-related questions for MEET transactions and processes
- Support a review of data trends to identify risk areas and work closely with Legal, Compliance, and Audit to solution gaps
Requirements:
- Comprehensive knowledge and expertise in the technology landscape that supports MEET
- Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
- Ability to manage multiple stakeholders
- Proficiency in PC skills (MS Excel, Word, PowerPoint) required
- Good organizational skills to coordinate and manage multiple priorities
- Strong technical skills in managing transactions within a system
- Strong written and verbal communication skills enabling effective communication with all levels of management
- Strong customer service skills and mindset
Preferred Qualifications:
- Typical Years of Experience: Less than 2 years of experience in management, compliance, and customer-focused operations with significant volumes and risk (including audit and/or finance experience)
- Minimum of bachelor's degree in Business, Finance, or a related discipline
- Fluency in English and Spanish is a must; additional languages preferred
- Compliance experience and financial or audit controls background
- Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
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