Senior Quality Assurance Specialist
hace 2 meses
**Drive Quality Excellence at Tek Experts**
We're seeking a skilled Quality Performance Improvement Analyst to join our team. This role will engage management to ensure compliance with quality standards and performance management processes. As a Quality Analyst, you will research, analyze, and evaluate our service delivery to facilitate program improvement.
**Key Responsibilities:**
Plan and conduct comprehensive audits to ensure quality assurance guidelines are met.
Assist business leaders in gathering and analyzing data on service performance to identify potential work quality issues affecting customer satisfaction.
Collaborate with Operations and other stakeholders to create data-driven, actionable recommendations for continuous improvement.
Identify and document best practices and quality processes for customer experience and operational excellence.
Requirements:
Bachelor's degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field.
Professional fluency in both written and spoken English.
Lean management, continuous improvement, business analysis, and program management experience are preferred.
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