Senior Quality Assurance Specialist
hace 1 día
At Wns Global Services, we're seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance process, you'll play a vital role in ensuring the correctness and completeness of cases while maintaining compliance with applicable regulatory requirements.
This is an excellent opportunity for a motivated individual who can work effectively, independently, and meet deadlines in a fast-paced atmosphere. You will be responsible for conducting quality monitoring reviews, documenting processes, and call scoring in relation to cases reviewed. Additionally, you'll assist in developing and implementing quality management programs and initiatives, complete RCA for all critical errors identified, and ensure performance standards are measured uniformly for the clinical review team.
With a strong background in quality assurance and customer-facing experience, you'll possess excellent verbal and written communication skills, presentation skills, and the ability to handle interactions with facility personnel, providers, members, and internal departments in a professional manner. Your analytical and problem-solving skills will enable you to navigate complex situations and provide effective solutions.
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on your qualifications and experience. In addition to your salary, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, as well as a 401(k) retirement plan.
Our ideal candidate is a subject matter expert with extensive knowledge of medical terminology and anatomy, fluent in English, and preferably Spanish, French, or other languages. If you're a self-motivated individual with a passion for quality assurance and customer service, we encourage you to apply for this exciting opportunity.
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