Latam Process Specialist

hace 3 días


San José, San José, Costa Rica Pfizer A tiempo completo

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Process / Quality Assurance Specialist will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within LATAM.

This role will be based in Escazu, Costa Rica and work with other Process / Quality Assurance Specialists, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Specialist will report directly to the Process Integration and Controls Lead Manager for LATAM.

Key Responsibilities:

  • Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within LATAM.
  • Ensure all escalations; exceptions; and deviations are documented.
  • Work with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals.

Requirements:

  • Comprehensive knowledge and expertise in the technology landscape that supports MEET.
  • Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls.
  • Ability to manage multiple stakeholders.
  • Proficiency in PC skills (MS Excel, Word, PowerPoint) required.
  • Good organizational skills to coordinate and manage multiple priorities.
  • Strong technical skills in managing transactions within a system.
  • Strong written and verbal communication skills enabling effective communication with all levels of management.
  • Strong customer service skills and mindset.
  • Understanding of accounting terms and financial cycle.
  • Understanding of compliance / financial controls.
  • Strength with multitasking and ensuring accurate detail.
  • Ability to work under pressure and to handle several projects at once.
  • High level of self-motivation, energy and flexibility.
  • Understanding of MAPP Policy terms and healthcare compliance policies.
  • Strong interpersonal and organizational skills.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience and qualifications.



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