Latam Workflow Operations Specialist
hace 4 días
**About the Role**
We are seeking a skilled Latam Workflow Analyst to join our team at Amazon Support Services Costa Rica Srl. This is an exciting opportunity for a highly motivated individual to play a key role in ensuring daily service levels across all Operational Units.
Responsibilities:
- Collaborate closely with CPA and GCC teams to guarantee seamless operations and high-quality delivery of the Production Hours/Commitments process.
- IDentify emerging risks and develop proactive plans to mitigate potential service level threats.
- Oversee the timely and accurate completion of scheduled tasks, providing leadership with impactful analysis and recommendations.
- Maintain open communication channels with OPS teams to optimize staffing needs and streamline processes.
- Design and implement workflow-related trackers to drive production efficiency and maximize output.
- Develop special projects aimed at enhancing operational efficiency and quality standards.
Requirements:
- 1+ years of experience working with Excel or Tableau.
- 2+ years of stakeholder management expertise.
- Advanced computer literacy with proficiency in Excel, data warehouse modeling, and SQL.
- Strong visualization skills to create standalone dashboards.
- Excellent written and verbal English skills.
About Us
Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions. Our commitment to excellence has earned us a reputation as a trusted partner in the industry.
What We Offer
• Estimated salary: $45,000 - $60,000 per year, depending on experience.
• Competitive benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
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