Latam Workflow Operations Specialist

hace 4 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

**About the Role**

We are seeking a skilled Latam Workflow Analyst to join our team at Amazon Support Services Costa Rica Srl. This is an exciting opportunity for a highly motivated individual to play a key role in ensuring daily service levels across all Operational Units.

Responsibilities:

  • Collaborate closely with CPA and GCC teams to guarantee seamless operations and high-quality delivery of the Production Hours/Commitments process.
  • IDentify emerging risks and develop proactive plans to mitigate potential service level threats.
  • Oversee the timely and accurate completion of scheduled tasks, providing leadership with impactful analysis and recommendations.
  • Maintain open communication channels with OPS teams to optimize staffing needs and streamline processes.
  • Design and implement workflow-related trackers to drive production efficiency and maximize output.
  • Develop special projects aimed at enhancing operational efficiency and quality standards.

Requirements:

  • 1+ years of experience working with Excel or Tableau.
  • 2+ years of stakeholder management expertise.
  • Advanced computer literacy with proficiency in Excel, data warehouse modeling, and SQL.
  • Strong visualization skills to create standalone dashboards.
  • Excellent written and verbal English skills.

About Us

Amazon Support Services Costa Rica Srl is a leading provider of customer service solutions. Our commitment to excellence has earned us a reputation as a trusted partner in the industry.

What We Offer

• Estimated salary: $45,000 - $60,000 per year, depending on experience.

• Competitive benefits package.

• Opportunities for career growth and professional development.

• Collaborative and dynamic work environment.



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