Pxt Senior Administrator, Screening Services, Pxt Position

hace 3 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Senior Administrator to join our Screening Services team at Amazon. This role will support business processes and controls for Specialty Programs, including Trusted Position and AWS Customer Required Background Check.

About the Team:

As a member of our team, you will collaborate with various stakeholders, including Recruitment, HR Risk and Compliance, Contract Legal, and Engagement Managers. This is an excellent opportunity to work in a dynamic and fast-paced environment, where you will be responsible for managing intake requests, ordering, monitoring, and adjudicating background checks. You will also execute attestations, communicate check completion to stakeholders, flag risks or delays, and maintain metrics and program dashboards.

Key Responsibilities:

- Manage intake requests and communication related background checks for both programs
- Order, Monitor, and Adjudicate Background Checks for both programs
- Execute attestations and/or communicate the completion of checks to stakeholders
- Flag risk or delays related to background checks
- Support with resource documents and background check package build
- Recruiter management
- Run weekly audits and reports as needed
- Maintain metrics and program dashboards.
Collaborate with Business Analysts where/when appropriate.
- Identifies and collaborates with the program for operational improvements

Requirements:

We are looking for candidates with 3+ years of experience as an HR Generalist in a corporate environment, 2+ years of contact center experience, and proven ability to identify process defects, make recommendations for process improvements, and implement them. Additionally, you should have outstanding verbal and written communication skills, customer service orientation, conflict resolution skills, and ability to manage confidential and sensitive employee information. You must also be able to prioritize in a complex, fast-paced environment, troubleshoot issues independently, and demonstrate accountability and sound personal judgment.

Educational Requirements:

Bachelor's Degree or advanced college education in a related field (Human Resources, Business Administration, or alike) or 1+ years Amazon experience.

Location:

This role may require some onsite commitment and can be based out of Arlington, VA, Boston, MA, Dallas, TX, Irvine, CA, New York, NY, San Francisco, CA, Chicago, IL, Houston, TX.

Compensation:

The estimated salary for this position is $65,000 - $90,000 per year, depending on location and experience. Amazon offers a competitive benefits package, including health insurance, retirement plans, and paid time off.



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