HR Specialist
hace 20 horas
Amzn Support Srvcs Costa Rica is a dynamic organization committed to delivering exceptional support experiences for Amazon employees.
Job DescriptionWe are seeking an HR Specialist to join our team, providing expert support and issue resolution to Amazon Corporate employees via various contact channels. This role offers the opportunity to build and implement processes, drive process improvement, and advocate on behalf of employees.
Key Responsibilities- Respond quickly and accurately to queries from customers (Amazonians) via phone, web case, and chat, providing issue resolution and escalating broken processes as needed.
- Resolves escalations from internal business partners and customers, including senior-level leadership.
- Actively participates in and drives continuous improvement through team 'kaizen' and lean projects, identifying customer-impacting issues and implementing solutions and process improvements.
- Minimum 6 months of experience on a customer-facing frontline team in the Amazon People Experience & Technology/PXT (HR) organization.
- 3+ years as HR Generalist or HR Specialist in a corporate environment.
- 3+ years contact center experience in a corporate environment.
- Experience working in a fast-paced operational environment.
- Basic US legislation knowledge pertaining to HR & Labor.
- PHR, GPHR, or SPHR certification.
- Ability to handle projects using the Project Management principles and methodology.
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