Senior Pre-Employment Screening Operations Manager

hace 11 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Overview

At Amzn Support Srvcs Costa Rica, we're working to deliver exceptional pre-employment screening services to support our North America Customer Fulfillment hiring program.

Key Responsibilities
  • Presents operational metrics to senior leadership team and identifies service gaps for process improvement solutions.
  • Leads the implementation of training initiatives to improve quality and productivity.
  • Drives solutions to escalations, providing root cause analysis and recommendation.
People Management
  • Hires and develops talent to achieve performance goals and objectives in line with the network-wide vision and goals.
  • Develops & Communicates policies to associates and creates mechanisms to ensure compliance.
  • Manages team workflow to maintain service levels and ensure equitable workloads.
Customer Service
  • Manages key stakeholders and provides subject matter expertise on HR Services workload and priorities.
  • Advocates for HR Services and has experience managing permanent and contingent workforce, HR central services, recruiting services, and pre-employment screening knowledge.
About Us

We're a global organization dedicated to delivering speed, accuracy, and exceptional service in pre-employment screening. We value strong analytical and data gathering skills, as well as the ability to handle changing priorities and use good judgement in stressful situations.



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