Global Screening Services Director
hace 3 días
Job Summary
The Amazon Screening Services Operations Manager is responsible for leading a global team of Managers and Process Leads located in San Jose, Costa Rica, and Hyderabad, India. This role requires a strategic thinker who can drive process improvements and exceed productivity and quality goals while ensuring a seamless onboarding experience for new Amazonians.
About the Role
This position has complete responsibility for the pre-employment screening operations for our North America Customer Fulfillment hiring program. As a leader, you will be responsible for presenting operational metrics to senior leadership, identifying service gaps, and implementing process improvement solutions. You will also lead the implementation of training initiatives to improve quality and productivity.
Key Responsibilities
- Presents operational metrics to the senior leadership team and identifies service gaps and implements process improvement solutions.
- Leads the implementation of training initiatives to improve quality and productivity.
- Drives solutions to escalations, providing root cause analysis and recommendation.
- Problem-solves for closing team performance gaps and achieves performance goals and objectives in line with the network-wide vision and goals.
- Develops and communicates policies to associates and creates mechanisms to ensure compliance.
- Manages the team workflow to maintain service levels and ensures equitable workloads.
- Carries out supervisory responsibilities in accordance with Amazon's policies and procedures.
Requirements
To succeed in this role, you will need:
- Operational experience managing a shared services function.
- Well-rounded experience in continuous improvement by influencing decisions and driving projects across multiple teams.
- Experience in capacity planning.
- Able to work independently and in a team.
- Strong organizational and communication skills.
- Demonstrated problem-solving skills.
- Advanced working knowledge of Microsoft Excel and SQL.
- A strong commitment to and passion for customer satisfaction.
- Able to handle changing priorities and use good judgment in stressful situations.
About Us
At Amzn Support Srvcs Costa Rica, we are known for our speed, accuracy, and exceptional service, which supports associate onboarding. We are looking for an exceptional candidate to join our team as a Global Screening Services Director.
-
Background Screening Specialist
hace 2 semanas
San José, San José, Costa Rica Scoutlogic Background Screening A tiempo completoCompany Overview:Scoutlogic Background Screening is a leading provider of background screening services. We are committed to delivering high-quality results while maintaining the highest level of integrity.Job Summary:We are seeking an experienced Education and Employment Verifications Specialist to join our team. As a key member of our verification...
-
Screening Services Team Lead
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking an experienced Team Manager to lead our Screening Services team in Costa Rica. This is a unique opportunity to work with Amazon's Screening Services and contribute to the development of HR plans and solutions.Key ResponsibilitiesManage Background Check program support, including adjudication and employee screening services for US...
-
Transportation Services Program Director
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany Overview:">At Amzn Support Srvcs Costa Rica, we foster a culture of innovation and excellence, driving growth through cutting-edge technologies and extensive global retail selection.We're seeking a seasoned Program Manager for Screening Services to join our team. As an independent program owner in the transportation screening space, you will be...
-
Global Medical Services Director
hace 3 semanas
San José, San José, Costa Rica Citi A tiempo completoCiti is seeking a skilled and experienced Global Medical Services Director to lead our medical services operations in Latin America. This individual will be responsible for ensuring the successful delivery of high-quality medical services to clients across the region.The ideal candidate will have a strong background in medical services management, with...
-
Global Payroll Operations Coordinator
hace 3 días
San José, San José, Costa Rica Elements Global Services A tiempo completoElements Global Services is a pioneering HR Technology and Services Company that's revolutionizing the way employers expand and manage employees globally. Our mission is straightforward: to simplify global expansion through cutting-edge technology that breaks down the barriers of globalization, enabling our customers to quickly enter new markets, onboard...
-
Human Resources Analyst for Screening Services
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking an experienced Human Resources Analyst to join our Screening Services team in Costa Rica. The ideal candidate will have a strong background in human resources and customer service, with experience working in confidential environments.Job ResponsibilitiesThe successful candidate will be responsible for reviewing results and...
-
Executive Director of Operations
hace 2 meses
San José, San José, Costa Rica Wns Global Services A tiempo completo**Overview of WNS Global Services**WNS Global Services is a leading Business Process Management (BPM) company that delivers operational excellence to its global clients across various industries. With a strong presence in 400+ client locations, WNS offers end-to-end BPM solutions that drive agility and excellence into their business processes. **Salary...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob OverviewAt Amzn Support Srvcs Costa Rica, we're working to deliver exceptional pre-employment screening services to support our North America Customer Fulfillment hiring program.Key ResponsibilitiesPresents operational metrics to senior leadership team and identifies service gaps for process improvement solutions.Leads the implementation of training...
-
Office Services Director
hace 2 meses
San José, San José, Costa Rica Gensler A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Office Services Director to join our team at Gensler. This individual will inspire great experiences for team members by ensuring high-quality office services programs and support.
-
Business Development Director
hace 3 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout WNS Global ServicesAt WNS, we are a global leader in Business Process Management (BPM) with a strong presence across various industries. We offer end-to-end business solutions to our clients by leveraging operational excellence and domain expertise.Job Description:We are seeking a highly skilled Business Development Director to lead the execution of...
-
Business Process Management Specialist
hace 3 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoWNS Global Services is a leading Business Process Management (BPM) company that offers exceptional services to its clients across various industries. With over 15 years of experience in providing operational excellence and domain expertise, we have established ourselves as a trusted partner for businesses seeking to outperform.**Our Mission**We strive to...
-
Global Operations Associate
hace 1 semana
San José, San José, Costa Rica Wns Global Services A tiempo completoWNS Global Services is a global Business Process Management (BPM) leader, offering business value to 400+ clients by combining operational excellence with deep domain expertise in key industry verticals. Our delivery center in Costa Rica is fully functional and scalable, serving various industries like Retail and Consumer Packaged Goods, and Insurance.We...
-
Expedition Guest Services Director
hace 4 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoWe are seeking a highly skilled Guest Services Director to join our team at TCS Expeditions. As a key member of our staff, you will be responsible for delivering exceptional guest experiences on our luxury group jet expeditions and private custom travel trips.The successful candidate will have 3+ years' experience in a customer service setting, preferably in...
-
Cloud Security Architect for Global Services Business
hace 4 semanas
San José, San José, Costa Rica Global Services Business A tiempo completoWe are looking for a skilled Cloud Security Architect to join our team at Global Services Business.Job Description:An experienced Cloud Security Architect will design and implement security architectures for cloud and cloud/hybrid-based systems. The successful candidate will be responsible for the secure configuration and integration of Check Point...
-
Procurement Services Specialist
hace 3 semanas
San José, San José, Costa Rica Wns Global Services A tiempo completoWNS Global Services offers a unique opportunity to drive business growth as a Procurement Services Specialist. With our commitment to excellence and customer satisfaction, we strive to deliver exceptional results.About WNS Global ServicesWe are a global Business Process Management (BPM) leader, serving 400+ clients across various industries. Our expertise...
-
Global Benefits Coordinator
hace 3 días
San José, San José, Costa Rica Elements Global Services A tiempo completoElements Global Services is a pioneering HR Technology and Services Company that is revolutionizing the way employers expand and manage their global workforce.We are on a mission to simplify international expansion by leveraging cutting-edge technology that removes barriers to globalization, enabling our clients to rapidly expand their business, onboard...
-
Global Medical Quality Governance Director
hace 2 meses
San José, San José, Costa Rica Asepsa A tiempo completoWe are Asepsa, a leading company in the medical field. We are seeking an experienced professional to join our team as a Global Medical Quality Governance Director. This is a full-time position that requires a strong background in quality management and governance.The Global Medical Quality Governance Director will be responsible for establishing and...
-
Data Automation Analyst
hace 2 semanas
San José, San José, Costa Rica Equifax A tiempo completoCompany OverviewAt Equifax, we empower individuals to achieve their full potential by providing innovative solutions for background screening and verification.We are a leading provider of pre-employment and ongoing post-employment background screening services in Australia, known for our secure, fast, and easy-to-use online platform.SalaryThe estimated...
-
Service Messaging Strategy Director
hace 2 meses
San José, San José, Costa Rica Western Union A tiempo completoJob SummaryWe are seeking a highly skilled Service Messaging Strategy Director to lead our global strategy for service and transactional messaging across Western Union products and services.
-
Executive Director of Culinary Operations
hace 4 días
San José, San José, Costa Rica D.C. Global Talent Inc. A tiempo completoD.C. Global Talent Inc. is seeking an experienced Executive Director of Culinary Operations to lead our culinary team and drive the success of our restaurant.**Job Overview:**We are looking for a highly skilled and innovative leader to oversee our kitchen operations, manage a team of professionals, and contribute to the growth and development of our...