Expedition Guest Services Director

hace 2 días


San José, San José, Costa Rica Tcs Expeditions A tiempo completo

We are seeking a highly skilled Guest Services Director to join our team at TCS Expeditions. As a key member of our staff, you will be responsible for delivering exceptional guest experiences on our luxury group jet expeditions and private custom travel trips.

The successful candidate will have 3+ years' experience in a customer service setting, preferably in a luxury brand environment or travel/hospitality industry. Strong social skills, including the ability to build rapport with high-net-worth individuals, are essential. Proficiency in Microsoft Excel, Word, and Outlook is also required.

This role involves personally interacting with guests before and after trips, handling pre- and post-trip documentation, preparing and communicating trip details, and answering guest questions. The Guest Services Director will also lead efforts to fulfill bookings for assigned trips, create welcome documentation, and record guest details in databases.

We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience, plus benefits including travel opportunities and professional development support.

TCS Expeditions is committed to creating an inclusive work environment where everyone can flourish. We believe that diversity and inclusion drive innovation and excellence, and we strive to attract and retain talented individuals from diverse backgrounds.

If you have a passion for delivering exceptional customer experiences and possess the necessary skills and qualifications, please apply now.



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