Luxury Guest Experience Manager

hace 2 meses


San José, San José, Costa Rica Tcs Expeditions A tiempo completo

About TCS Expeditions

TCS Expeditions is a leading provider of luxury group jet expeditions and private custom travel experiences. With over 30 years of expertise, we have developed and operated over 300 expeditions to more than 200 destinations worldwide.

The Opportunity

We are seeking a highly skilled Guest Services Manager to provide exceptional support and service to our discerning guests. As the primary point of contact, you will be responsible for leading all guest-related elements of multiple trips, handling pre- and post-trip documentation, and communicating trip details.

Key Responsibilities

  • Personally accountable for all guest interactions before and after a trip, establishing rapport and instilling confidence
  • Advocate for guests with third-party providers, including insurance and visa services
  • Handle guest-facing elements of trip check-ins, including travelling to and guiding staff during check-ins
  • Apply tools and software to coordinate and maintain trip and guest data
  • Proof documents for accuracy and ensure timely completion
  • Lead efforts to fulfill bookings for assigned trips, creating welcome documentation and recording guest details
  • Provide expert advice, guidance, and support to guests and staff alike, resolving any issues or challenges that arise

Requirements

  • 3+ years' experience in customer service, preferably in a luxury brand environment or travel/hospitality industry
  • Exceptional social skills, including building rapport with high-net-worth individuals
  • Proven strength in customer service, particularly in explaining complex details and resolving concerns
  • Ability to work cross-organizationally with other team members
  • Proficient in Microsoft Excel, Word, and Outlook

Travel Required

Domestic and international travel may be required to attend expedition departures.

Our Commitment to Equity, Diversity & Inclusion

We believe in creating a diverse, equitable, and inclusive environment where everyone can flourish. If you require accommodations or additional support, please inform us, and we will work with you to provide suitable assistance.

LI-CA1 #LI-HYBRID



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