Luxury Guest Services Director

hace 1 día


San José, San José, Costa Rica Tcs Expeditions A tiempo completo

About Us:

Tcs Expeditions is a pioneering luxury travel company, renowned for crafting unparalleled journeys to the world's most captivating destinations. With over 30 years of experience, we have developed and operated over 300 expeditions to more than 200 unique locations, delivering exceptional and significant experiences to our discerning guests.

Our all-inclusive journeys cater to the elite traveler, offering bespoke luxury jet tours under our own brand as well as for strategic partners, including Four Seasons. Our expertise has earned us multiple awards in the Travel + Leisure World's Best Awards, AFAR Travellers' Choice Awards, Condé Nast Traveller Readers' Choice Awards, and Departures Legend Awards.

The Opportunity:

The Luxury Guest Services Director provides direct support and service to Tcs Expeditions' private custom travel trips. This role is responsible for handling all guest-related elements of multiple trips, pre- and post-trip documentation, preparation, and communication of trip details, and answering guest questions.

Your Key Responsibilities:

  • Persuading third-party providers such as insurance, visa services, etc., on behalf of guests
  • Utilizing various tools and software to coordinate and maintain trip and guest data
  • Ensuring documents are finalized, accurate, and sent according to established deadlines
  • Leading efforts to fulfill bookings for assigned trips (including creating welcome documentation and recording guest details in databases)
  • Providing expert advice, mentorship, and support to guests and staff alike, resolving any issues or challenges that arise before, during, and/or after a trip
  • Maintaining knowledge of all company Health & Safety standards and execution of applicable responsibilities outlined in the company Safety Management System (SMS)

What We Are Looking For:

We seek an individual with 3+ years' experience in a customer service setting, preferably in a luxury brand environment or travel/hospitality. Outstanding communication skills, including rapidly building rapport with high-net-worth individuals, are essential. Proven strength in customer service, particularly engaging with guests to explain sophisticated details, respond to inquiries, and resolve concerns/problems, is also required.

Estimated Salary Range:$85,000 - $115,000 per year, depending on experience and qualifications



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