Hotel Concierge Director

hace 16 horas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo
About Marriott Worldwide

Marriott Worldwide is a global hospitality leader with a rich history of delivering exceptional experiences to guests from around the world.

The Role: Luxury Guest Services Lead

We are seeking a skilled and experienced Luxury Guest Services Lead to join our team at Solaz a Luxury Collection Resort Los Cabos. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless execution of concierge functions, and driving revenue growth through upselling and cross-selling opportunities.

Key Responsibilities:
  • Guest Service Excellence: Provide personalized service to all guests, responding to their needs and preferences in a timely and professional manner.
  • Concierge Functions: Coordinate day-to-day operations, ensuring the quality, standards, and meeting the expectations of customers on a daily basis.
  • Revenue Growth: Identify opportunities to upsell and cross-sell amenities and services to guests, resulting in increased revenue and enhanced guest satisfaction.
  • Team Leadership: Supervise and motivate a team of concierges, providing guidance, feedback, and coaching to ensure excellent service delivery and high levels of job satisfaction.
Requirements:
  • Education and Experience: High school diploma or equivalent required; 2 years experience in guest services, front desk, or related professional area preferred.
  • Skills and Qualifications: Excellent communication and interpersonal skills; ability to work effectively in a fast-paced environment; strong problem-solving and analytical skills.
Benefits:
  • Competitive Salary: Attractive salary package reflecting your skills and experience.
  • Benefits Package: Comprehensive benefits program including medical, dental, and vision insurance, retirement savings plan, and paid time off.


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