Mgr-destination Sales

hace 1 semana

San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Number** 22152020

**Job Category** Sales & Marketing

**Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

The Destination Sales Manager (DSM) works collaboratively with off-property sales channels (i.e. Sales Office, Area Sales, EST) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Provides property support by coordinating and executing site inspections/visits for off-property sales managers. Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

**CANDIDATE PROFILE**

**Education and Experience**

**Required**:

- High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

**Preferred**:

- Large group sales experience.

**CORE WORK ACTIVITIES**

**s and Marketing Responsibilities**
- Works collaboratively with off-property sales channels (i.e. Sales Office, Area Sales, EST) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Pulls through business and achieves revenue goals for all opportunities booking through the Sales Office.
- Up-sells products and services, with the ability to bring the sale to closure.
- Engages in proactive selling of all of facilities (i.e. Spa, Golf, Restaurants) to all of leisure guests as well as group planners.
- Assists with selling, implementation and follow-through of group sales promotions.
- Assists with recommendations to Sales Office and Area Sales associates regarding the potential to reallocate function space as needed.
- Builds and strengthens relationships with existing and new customers to enable future bookings.
- Attends and facilitates pre-planning visits to ensure customer communication is consistent.
- Handles event planning aspects prior to the business turning over for business booked in advance (> 3 years out).
- Coordinates and plans all FAM trips and in-market customer events.
- Assists in providing accurate, complete and effective turnover to Event Management.
- Attends pre
- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience

**Site**
**it Responsibilities**
- Coordinates and executes all group site inspections/visits at the hotel for remote sales offices.
- Partners with account/selling manager to develop creative aspects of site visit.
- Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.).
- Greets site clients and escorts overnight guests to their rooms.
- Acts as Personal Concierge to client while on site to help coordinate any special requests.
- Assists with all transportation requests for sites and ensure client is met upon arrival.
- Prepares all sales and operational staff for upcoming site inspections.
- Attends other department stand up meetings to discuss upcoming sites.
- Sets quality standards for all site inspections.
- Responsible for developing group site standards and pricing guidelines in order to control expenses and allow for accurate projecting.
- Understands competitor’s strengths and weaknesses in order to differentiate Marriott from the competition during the site visit.
- Understands the overall market (i.e. competition, economic trends, seasonability, supply and demand, etc.) and implements appropriate sell.
- Provides expert knowledge on local destination (i.e. local attractions, events, etc.).
- Grows business of existing accounts by soliciting them for future open years while onsite.
- Tracks bookings and leads generated from site visits.

**Providing Exceptional Customer Service**
- Entertains customers by showing them the property and key locations surrounding the property.
- Provides after-hours entertaining for customers.
- Works with Marriott Guestware Program Manager to check for reward member status and any special needs of client.
- Coordinates and delivers amenities and welcome note to guest rooms.
- Ensures tim

  • Account Mgr., Corp Sales

    hace 7 meses

    San José, Costa Rica Epson America, Inc A tiempo completo

    **Responsible for**: - Attraction and handling of Key Accounts with the objective of developing projects that implies the distribution of Epson products. Collaborates with/Key Customers include: - Administration - Management of Service & Support - Dispatch and Logistics - Collections - Sales Force related to the business - Final Users Reports to: -...

  • European Destination Specialist

    hace 2 meses

    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking a European Destination Specialist to support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. The purpose of this role is to craft inspirational itineraries for our clients, exceeding their expectations by listening and asking the right questions.**Key Responsibilities:**Discover needs of...

  • Mgr-sales I

    hace 1 semana

    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22193196 **Job Category** Sales & Marketing **Location** Solaz a Luxury Collection Resort Los Cabos, KM 18.5 Carretera Transpeninsular CSL-SJC Access B, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is...

  • Business Development Manager, Corporate Sales

    hace 2 meses

    San José, San José, Costa Rica Epson America, Inc A tiempo completo

    **Key Account Management Role**:Epson America, Inc. seeks a skilled Business Development Manager, Corporate Sales to attract and handle key accounts, focusing on developing projects that promote the distribution of Epson products.**Responsibilities:**Manage service & support for key customers.Collaborate with administration teams for dispatch, logistics,...

  • Europe Destination Specialist

    hace 2 meses

    San José, San José, Costa Rica Europe Express A tiempo completo

    Job Description:We are seeking a skilled and dedicated Travel Consultant to join our team of Europe Experts at Europe Express.This is a hybrid role where you will be required to spend a minimum of 2 days in our office.About the Role:You will discover client needs through consultative sales approach, creating custom Europe destination itineraries including...

  • Destination Expert

    hace 3 semanas

    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking skilled and dedicated professionals to join our team of Europe Experts.Company OverviewEstablished in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail...

  • Service Center Specialist

    hace 7 meses

    San José, Costa Rica Epson America, Inc A tiempo completo

    **Responsible for** Supporting the effective operation of Authorized Service Centers by monitoring and analyzing data. - Collaborates with/Key Customers include: - ASC - Sales & Marketing - Finance - Service & Support - Customers - Reports to: - Mgr., Service & Support. **Minimum Experience Requirements**: - B - Requires some specialist or admin experience...

  • Mgr-travel Industry Sales

    hace 1 semana

    San José, Costa Rica Marriott Worldwide A tiempo completo

    **Job Number** 22193236 **Job Category** Sales & Marketing **Location** Zadun a Ritz-Carlton Reserve, Boulevard Mar de Cortez, San Jose del Cabo, Baja California Sur, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is accountable for proactively soliciting...

  • Service Center Operations Specialist

    hace 2 meses

    San José, San José, Costa Rica Epson America, Inc A tiempo completo

    Service Center Specialist role at Epson America, Inc requires a professional who can effectively monitor and analyze data to support the operation of Authorized Service Centers. This position involves collaborating with various teams including Sales & Marketing, Finance, Service & Support, and Customers. Key responsibilities include reporting to the Mgr.,...

  • Reservation Sales Consultant

    hace 2 meses

    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking a highly skilled Reservation Sales Agent to join our team at Europe Express. As a key member of our sales team, you will play a crucial role in supporting the needs of our Travel Agent Partners.Duties and Responsibilities:•⁠ Discover the needs of clients through a consultative sales approach.•⁠ Create custom Europe destination...

  • Sales Associate

    hace 7 meses

    San José, Costa Rica Tommy Bahama A tiempo completo

    LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing the season’s stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our...

  • Sales Associate

    hace 2 días

    San José, Costa Rica Tommy Bahama A tiempo completo

    LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing the season’s stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our...

  • Sales Associate

    hace 7 meses

    San José, Costa Rica Tommy Bahama A tiempo completo

    LIVE THE ISLAND LIFE Tommy Bahama is more than just an island inspired brand, it’s a lifestyle! Live the Island Life as an ambassador of our brand, representing the season’s stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our...

  • Sales Agent

    hace 13 horas

    San José, Costa Rica Le Boat A tiempo completo

    **Summary** Le Boat, part of Travelopia, is Europe's leading provider of boating vacations. Currently operating in 8 countries with a fleet of 900 charter boats, we attract customers from all over the world. We are passionate about providing outstanding quality and service. Le Boat has been established for over 40 years and is adding a new destination in...

  • Reservations Sales Consultant

    hace 2 meses

    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking a highly skilled Reservations Sales Agent to join our team of Europe Experts. As a Reservations Sales Agent, you will play a critical role in supporting the needs of our Travel Agent Partners and Travel advisors.**About Us**:Europe Express is a leading provider of high-quality, custom travel to Europe for our North American clients. We serve...

  • Strategic Sales Operations Analyst Lead

    hace 2 meses

    San José, San José, Costa Rica Splunk A tiempo completo

    Sales Operations Team Leader OpportunitySplunk is a pioneering force in digital security and observability, empowering enterprises to safeguard their systems and maintain reliability. As a leading career destination, we value diversity and inclusion, providing a platform for professionals to thrive and grow.Job Summary:The successful candidate will lead Deal...

  • Reservation Sales Agent

    hace 7 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Sales Agents is to support the needs of our Travel Agent Partners and Travel advisors. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The...

  • Europe Express Destination Specialist

    hace 3 semanas

    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking highly motivated and dedicated professionals to join our dynamic team of travel experts at Europe Express.**About the Role**This is a hybrid position that requires spending a minimum of 2 days in our office located in Escazu Village, San Jose. The ideal candidate will have a strong passion for providing exceptional customer service and a...

  • Reservation Sales Agent

    hace 6 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for...

  • Reservation Sales Agent

    hace 7 meses

    San José, Costa Rica Europe Express A tiempo completo

    We are seeking hardworking and dedicated professionals to join our growing team of Europe Experts. The purpose of the Reservations Coordinator is support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. **Who we are**: Established in 1990, Europe Express provides high-quality, custom travel to Europe for...