Luxury Sales Ambassador
hace 1 día
About Us:
The Luxury Collection is a prestigious ensemble of locally authentic hotels and resorts from around the world.
We are dedicated to providing our guests with enriching and desirable destination experiences, curated by our expert hotel teams.
Our mission is to guide our discerning travelers on transformative journeys that touch their spirits, enrich their lives, and create lasting memories.
If you share our passion for evocative storytelling and genuine, personalized service, we invite you to join us on our journey.
Job Overview:
This role involves promoting brand awareness internally and externally while using sales techniques to maximize revenue and maintain existing guest loyalty to Marriott Worldwide.
You will recognize opportunities to up-sell customers and enhance their experience or event, encouraging them to purchase preview package sales/tours and explaining details and requirements related to attending sales presentations.
In addition, you will verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property, determine and provide complimentary gifts to guests as tokens of appreciation, and answer guest questions about property facilities/services.
Key Responsibilities:
- Promote awareness of brand image internally and externally
- Use sales techniques to maximize revenue and maintain existing guest loyalty to Marriott
- Recognize opportunities to up-sell customers and enhance their experience or event
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation to potential owners
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property
- Determine and give complementary items to guests as gifts for their patronage
- Answer guest questions about property facilities/services
- Receive, record, and relay messages accurately, completely, and legibly
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time
About Marriott Worldwide:
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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