Luxury Hotel Operations Manager

hace 20 horas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**Job Overview**

Serving as the property manager on duty, you will oversee all property operations during the overnight shift, ensuring the highest levels of hospitality and service.

You will represent property management in resolving any guest or property-related situation, personally assisting in resolving issues and completing tasks.

**Requirements**

  • A high school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related areas.
  • OR
  • A 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or a related major; 2 years experience in guest services, front desk, housekeeping, or related areas.

**Key Responsibilities**

  1. Monitoring Property Operations
  • Ensure compliance with guidelines to operations.
  • Verify employees are properly uniformed and groomed.
  • Ensure employees work in a safe environment.
  • Manage period-end inventories.
Supporting Profitability and Revenue Goals
  • Review financial statements, sales data, and other performance metrics to measure productivity and goal achievement.
  • Assist in responding to and resolving guest issues received directly from guests or guest relations.
  • Monitor employee adherence to cash handling procedures and manage employee hours.
Supporting Human Resources Activities
  • Promote participation in property safety-related programs.
  • Monitor employee attendance and record absences/tardiness.
  • Promote teamwork and employee morale.
  • Keep employees informed about new operational procedures and standards.

**About Marriott International**

We are an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining a people-first culture. Our mission is to guide our guests on transformative journeys that touch their spirits, enrich their lives, and create lasting memories.



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