Global Operations Strategist

hace 2 días


San José, San José, Costa Rica Tcs Expeditions A tiempo completo
TCS Expeditions: Luxury Tour Operations Expert

We are seeking a highly skilled Global Operations Strategist to join our team in Costa Rica.

About TCS Expeditions

TCS World Travel hosts adventures for 30+ years, with 300 expeditions to 200+ destinations. Our all-inclusive journeys deliver meaningful experiences in unique destinations. We operate luxury jet tours under our brand and for partners, including Four Seasons, and custom experiences. Our expertise has led to multiple awards in Travel + Leisure and AFAR.

Job Summary

The Global Operations Strategist will lead operational teams in Costa Rica, supporting people leadership, customer service, and process efficiency. This role collaborates with Senior Leadership Team and HR to drive business growth and deliver exceptional results.

Key Responsibilities

  • Lead teams in Costa Rica, working closely with Seattle teams and leadership
  • Support recruiting, people management, mentorship, and development for team members in Costa Rica
  • Develop and implement building culture, operational efficiency initiatives, and digitization efforts
  • Collaborate with senior leaders to deliver a seamless experience and manage common goals
  • Build and maintain relationships with local agents, hotel partners, and vendors
  • Responsible for decision making on costs and budgets, integrity of product information, and company Health & Safety standards
  • Maintain knowledge of company Safety Management System (SMS) and execute applicable responsibilities

Requirements

  • 5+ years of management experience in a high-touch customer service-oriented business
  • Highly developed communication skills, capable of negotiating with stakeholders
  • Previous management experience required, with proven ability to manage a team under pressure
  • Project management skills, including use of Smartsheet or other project management software
  • Ability to communicate and engage with all parties, comfortable with ambiguity, and able to remain calm in stressful situations

Estimated Salary: $80,000 - $110,000 per year, depending on experience and qualifications. Located in beautiful Costa Rica, this opportunity offers a unique chance to work in a dynamic environment with a growing company.



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