Senior Operations Strategist

hace 2 semanas


San José, San José, Costa Rica Western Union A tiempo completo
Job Overview

As a Senior Operations Strategist at Western Union, you will play a crucial role in understanding customer needs and external partner capabilities to deliver exceptional service solutions.

Estimated Salary: $60,000 - $80,000 per yearKey Responsibilities:
  • Assist multiple Strategic Network partner locations with day-to-day needs related to Western Union products and Service Level Agreements (SLA).
  • Interact with cross-functional teams within Western Union Regional Operation Centers.
  • Track and monitor potential production issues impacting Strategic Networks with Western Union products.
  • Contribute to internal discussions, timeliness, and process improvements with both internal and external stakeholders.
Requirements:
  • Bachelor's degree or High School Diploma.
  • Excellent communication and presentation skills in English and Spanish.
  • Proven experience in customer service and stakeholder management.
  • Account management knowledge.
  • Microsoft Office Suite knowledge and/or experience.
Company Benefits

Western Union offers a range of benefits, including paid time off, extended maternity leave, in-house company doctor services, continuing education, transportation services options, parking spaces, hybrid model work, flexible working schedules, referral program awards, employee resource groups, carpooling program, price smart membership, Pan American Medical and Life insurance, and cafeteria subsidy.



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