Senior Property Management Strategist

hace 1 mes


San José, San José, Costa Rica Betterwho A tiempo completo

**Job Summary:**

We are seeking an experienced Senior Property Management Strategist to join our team at Betterwho.

As a key member of our property management department, you will play a critical role in ensuring the successful onboarding of new clients and managing client relationships.

The ideal candidate will have 3+ years of property management experience, with expertise in using various platforms, including Buildium, Property Meld, and Lead Simple. A high level of proficiency in English is required, as well as experience working with Spanish-speaking clients.

**Key Responsibilities:**

• Manage client relationships and ensure timely resolution of issues
• Conduct quarterly Client Portfolio meetings to review progress and discuss strategies for improvement
• Serve as the primary point of contact for clients within the organization, providing clear communication and support throughout the onboarding process
• Document all client interactions in Buildium and escalate any concerns or issues to the Operations Manager as needed
• Investigate and address client concerns regarding their property, providing prompt and effective solutions
• Collaborate with the Operations Manager to develop and implement client-centric initiatives that drive growth and customer satisfaction
• Monitor owner account balances, track landlord insurance policies, and advise owners on lease break requests and PMA renewals

**Requirements:**

• 3+ years of property management experience with a proven track record of success
• Expertise in using various platforms, including Buildium, Property Meld, and Lead Simple
• Advanced English language skills, with the ability to communicate complex ideas clearly and effectively
• Experience working with Spanish-speaking clients and knowledge of relevant cultural nuances

**What We Offer:**

• Competitive salary range: $76,440 - $89,712 per year (based on 40 hours/week, 52 weeks/year)
• Opportunity to work with a dynamic and growing company in the property management industry
• Collaborative and supportive team environment with opportunities for professional growth and development

**How to Apply:**

Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you



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