Global IT Process Manager and Communication Strategist

hace 4 semanas


San José, San José, Costa Rica Emerson A tiempo completo

Job Description


We are seeking a seasoned Global IT Process Manager and Communication Strategist to join our team at Emerson. This is a critical role that requires a strong background in process management, leadership, and communication.


About the Role


This position will be responsible for developing and implementing IT processes, procedures, and standards across the organization. The successful candidate will have a proven track record of managing global teams, leading cross-functional projects, and driving business outcomes through effective communication.


Main Responsibilities



  • Develop and Implement IT Processes: Create, maintain, and improve IT processes, procedures, and standards to ensure consistency and efficiency across the organization.
  • Lead Global Teams: Manage and motivate high-performing teams globally, providing guidance, coaching, and development opportunities to achieve exceptional results.
  • Communicate Effectively: Develop and execute a comprehensive communication strategy to engage stakeholders, drive business outcomes, and promote organizational values.
  • Collaborate with Cross-Functional Teams: Work closely with IT, business units, and other stakeholders to identify business needs, develop solutions, and implement change initiatives.
  • Measure Performance: Establish metrics, dashboards, and control loops to monitor and evaluate process performance, identifying areas for improvement and optimizing business outcomes.
  • Manage Budgets and Resources: Oversee budgets, resources, and project timelines to deliver results within scope, schedule, and budget.

Requirements



  • Education: University degree in a related field (IT, Engineering, Communications, Business)
  • Experience: Minimum 5 years of experience within a Service Delivery and Operations function, Finance function or General IT
  • Skills/Knowhow: Proven knowledge of managing projects, prioritizing, and planning; skilled in using MS Office Kit and other internal tools and data management systems
  • Language: Advanced English is a must; any other language is considered an advantage

Salary and Benefits


The estimated salary for this role is $110,000 - $140,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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