Global Operations Manager

hace 1 mes


San José, San José, Costa Rica Safeguard Global A tiempo completo

The Global Employment Outsourcing (GEO) Team Leader plays a pivotal role in ensuring the GEO operations team delivers an exceptional experience for employees and clients.

This exciting role oversees supervising, guiding, and motivating a team to work together and deliver great customer service. The Team Leader organises workload to ensure deliverables are met, setting clear goals and measuring KPIs.

Key Responsibilities:

  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Highlight training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Plan and organize team building activities
  • Keep team engaged & motivated
  • Set quarterly objectives for the team aligning with department goals
  • Support GEO Manager to recruit, train & manage new team members
  • Hold regular team meetings to review successes and challenges
  • Manage client escalations & expectations

Key Skills required:

  • At least 2 years experience as a Team Leader
  • Excellent customer service skills
  • In-depth knowledge of performance metrics
  • Sense of ownership and pride in your performance and its impact on company's success
  • Critical thinker and problem-solving skills
  • Ability to work well under pressure
  • Outstanding interpersonal skills
  • Strong analytical skills and attention to detail
  • Excellent organization skills
  • KPI driven
  • Strong problem-solving skills

Salary: $13,000,000 - $14,400,000 per year


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