Hotel Operations Supervisor
hace 16 horas
We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team. In this role, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.
About the Role- Direct and manage the activities of front desk staff, including bell/doormen, switchboard operators, and guest services representatives.
- Supervise and coordinate the day-to-day operations of the front desk, ensuring efficient check-in and check-out processes.
- Develop and implement procedures to ensure exceptional customer service and maximize revenue opportunities.
- Lead by example, promoting a culture of excellence and teamwork among front desk staff.
- Encourage open communication and collaboration among team members to resolve issues and improve performance.
- Monitor and evaluate employee performance, providing constructive feedback and coaching as needed.
- Develop and implement action plans to improve guest satisfaction and loyalty.
- Conduct regular reviews of comment cards and guest satisfaction results to identify areas for improvement.
- Collaborate with the Front Office Manager to develop and implement corrective action plans.
- Provide exceptional customer service, responding promptly to guest inquiries and resolving issues efficiently.
- Empower front desk staff to provide excellent customer service, recognizing and rewarding outstanding performance.
- Monitor and improve service quality, soliciting feedback from guests and employees to drive continuous improvement.
- Bachelor's degree in Hospitality or related field; 2 years experience in hotel operations or a related field.
- Or equivalent combination of education and experience.
- Ongoing training and development opportunities.
- Career advancement opportunities within Marriott Worldwide.
- Competitive salary and benefits package.
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