Executive Director of Operations

hace 2 meses


San José, San José, Costa Rica Wns Global Services A tiempo completo

**Overview of WNS Global Services**

WNS Global Services is a leading Business Process Management (BPM) company that delivers operational excellence to its global clients across various industries. With a strong presence in 400+ client locations, WNS offers end-to-end BPM solutions that drive agility and excellence into their business processes.

 

**Salary Range:** $80,000 - $120,000 per annum (depending on location and experience)

 

**Job Description:** As an Executive Director of Operations, you will play a key role in leading the execution of programs and strategies by coordinating efforts through all concerned operations and support groups. You will be responsible for managing all assigned accounts with a focus on achieving defined business goals and objectives through coordination and partnership with key business partners.

 

**Key Responsibilities:**

  • Drive revenue growth through effective management strategies
  • Position the business for growth in new revenue generating capacities
  • Use information and analysis to prepare and conduct negotiations for call center service agreements and negotiate contractual terms, conditions, and pricing
  • Develop, define and maintain the budget and operating plan for the different accounts assigned
  • Develops, implements, and communicates long-term objectives of the organization to the call center units
  • Sets goals with the high-level management team, makes decisions, and maintains result orientation

 

**Requirements:**

  • Bachelor's degree in Operations Management or related field
  • At least 8 years of experience in Operations Management with a proven track record of driving revenue growth and improving operational efficiency
  • Strong leadership and management skills with ability to motivate and inspire teams
  • Excellent communication and negotiation skills with ability to build strong relationships with clients and stakeholders
  • Ability to analyze complex data and make informed decisions

 

**Benefits:**

  • Competitive salary range ($80,000 - $120,000 per annum)
  • Comprehensive benefits package including health insurance, retirement savings plan, and paid time off
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

 

**Why Join WNS Global Services?**

We are a global leader in BPM, committed to delivering exceptional value to our clients through operational excellence and deep domain expertise. Our mission is to enable our clients to outperform with our passion for service and innovation. We promise our employees to experience role clarity, coaching, mentoring, professional development, and structured career path through our 5 people promises.



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