Executive Housing Director
hace 1 mes
About Dwellworks Costa Rica Ltd
We are a dynamic company dedicated to delivering exceptional corporate housing solutions. Our team is passionate about providing top-notch service to our clients, and we're looking for a skilled professional to join us in this mission.
Job Summary
We are seeking an Executive Housing Director to manage our corporate housing programs for clients in Costa Rica. As a key member of our team, you will specialize in either Reservations or Post-booking/Guest services and be trained to cover the other area. Your primary focus will be on delivering an exceptional customer experience, driving lead conversion, ensuring Service Level Agreement (SLA) compliance, and maintaining accuracy in all aspects of your work.
Reservations Specialist Responsibilities
- You will manage a caseload of client requests, taking ownership of the customer experience from initiation through the reservation process.
- Liaise between clients and internal/external providers via various systems to ensure seamless communication and resolution of issues.
- Perform needs assessments to present clients with suitable housing options that meet their requirements.
- Ensure adherence to SLAs and optimize reporting capabilities using relevant systems.
- Partner with Sales and Operations teams to resolve service escalations and build effective relationships with internal and external customers.
- Assist in training and coaching new hires and contribute to identifying opportunities for process improvements and streamlining procedures.
Post-booking/Guest Services Specialist Responsibilities
- Liaise with the Reservations team to verify correct reservation and contact details.
- Manage paperwork and system entry related to move-in and move-out procedures.
- Coordinate pre-arrival calls, resolve move-in issues, and follow up on Intent to Vacate notices to ensure smooth transitions.
Salary Information
The estimated annual salary for this role is $60,000 USD. This figure is based on industry standards and the level of responsibility associated with the position. We offer a comprehensive compensation package that includes benefits and opportunities for growth and development within the company.
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