Senior Technical Operations Lead

hace 5 días


San José, San José, Costa Rica Microsoft A tiempo completo

About Microsoft Customer Service & Support

We are building a future where customers choose Microsoft for industry-leading products and a differentiated customer experience.

Our organization delivers seamless support, helping customers resolve issues and achieve more from their Microsoft investment.

Applications & Infrastructure Team Overview

The Applications & Infrastructure team provides timely technical expertise to commercial customers, partnering with them to advance global solutions and empower their people.

Job Description: Senior Technical Operations Lead

You will lead a team of Support Engineers resolving customer technical issues, manage customer relationships, and drive Microsoft Product Improvement. This opportunity accelerates your career growth and develops deep technology industry knowledge.

Main Responsibilities

  • Customer Relationship Management: Ensure customers stay informed about issue status and manage relationships.
  • Issue Resolution: Track resolution speed, remove roadblocks, and collaborate with stakeholders to prioritize issues.
  • Cross-Team Collaboration: Work with internal resources to resolve complex customer issues.
  • Readiness Strategy and Execution: Analyze group readiness, execute readiness plans, and communicate customer feedback to stakeholders.

Qualifications

To be successful, you should have:

  • Required: Bachelor's Degree in Computer Science, IT, or related field, and 5+ years of experience in operational excellence, delivery management, account management, sales, or vendor management.
  • Preferred: 5+ years of managing managers, Microsoft Technology Certifications, and fluency in English.

Salary and Benefits

This role comes with an estimated annual salary of $145,000 - $170,000, depending on location and experience.

Additional Requirements

Ability to meet Microsoft, customer, and government security screening requirements, including Microsoft Cloud Background Check.



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