Operations Front Desk Team Lead

hace 11 horas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Company Overview

Residence Inn by Marriott is a global leader in hospitality, providing exceptional service to business and leisure travelers alike. Our mission is to deliver an unforgettable experience that makes our guests feel at home.

Job Summary

We are seeking an experienced Operations Front Desk Team Lead to join our team at Residence Inn San Jose Escazu. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing unparalleled customer service.

Key Responsibilities

  • Lead the front desk team to achieve exceptional guest satisfaction ratings
  • Ensure accurate and timely processing of all guest transactions, including check-ins, check-outs, and payments
  • Develop and maintain strong relationships with guests, colleagues, and other stakeholders
  • Provide clear guidance and training to junior team members
  • Monitor and control front desk operations to ensure efficient service delivery
  • Collaborate with other departments to resolve guest complaints and issues
  • Stay up-to-date with company policies, procedures, and best practices
  • Perform other duties as assigned by management

Requirements

  • 2+ years of experience in a similar role within the hospitality industry
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and adapt to changing situations
  • Proven track record of delivering exceptional guest satisfaction ratings
  • Strong leadership and teamwork skills
  • Able to work flexible hours, including evenings and weekends

What We Offer

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to work with a global brand leader in hospitality
  • Collaborative and dynamic work environment

About Us

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in promoting a workplace where everyone has the opportunity to succeed and thrive.



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