Front Desk Representative
hace 2 días
Estimated Salary: $40,000 - $60,000 per year
About The Ritz-Carlton Marriott Worldwide
We are a premier luxury hospitality company with over 100 award-winning properties worldwide. Our mission is to provide exceptional experiences for our guests, and we are committed to hiring a diverse workforce that reflects the communities we serve.
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Zadun a Ritz-Carlton Reserve in San Jose del Cabo, Mexico. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering unparalleled service to our guests, ensuring their stay with us is nothing short of exceptional.
Key Responsibilities:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payment types, including room charges, cash, checks, debit, or credit.
- Process all check-outs, resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements:
- High school diploma or equivalent required.
- Previous front desk experience preferred.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment.
- Ability to stand, sit, or walk for an extended period of time.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What We Offer:
- A competitive salary range of $40,000 - $60,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement savings plan.
- Paid time off and holidays.
- The opportunity to work with a world-class team in a dynamic and fast-paced environment.
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